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07/10/2015

911 Calls From Accidental Butt Dials Are Becoming A Major Problem For Emergency Services: Google Report

USA - The number of 911 'butt dials' or accidental 911 calls is becoming a huge concern for emergency services, according to a newly released Google report.


United States of America - It seems that as much as 30 percent of all 911 calls in San Francisco are actually butt dials, which is quite alarming. The overall number of 911 calls in San Francisco saw a dramatic spike in 2014, increasing 28 percent compared with 2011.

The San Francisco Department of Emergency Management (DEM) found this increase both worrisome and odd, so it decided to investigate. Google frequently gets involved in projects aiming to help society, so it lend a hand and collaborated with the DEM to get to the bottom of things.

Google released the findings on Monday, October 5, and the results are even more alarming than the increase itself. According to the report, 30 percent of a sample of 197 calls made to 911 were actually so-called butt dials — phone calls placed accidentally by a device in a pocket or a purse. All of these calls went into the computer-aided dispatch system.

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