Other documents

Scientific content such as studies and surveys related to emergency communications and emergency services are collected in this part of the EENA Library. This section is divided in several categories that fits with the entire chain of emergency call handling.

 

KNOWLEDGE OF 112

Eurobarometer survey

Every year the European Commission conducts a Eurobarometer survey detailing the perception of the 112 by European citizens.

Due to changes in methodology compared to previous Eurobarometers, EENA does not accept the information provided in the Special Eurobarometer 414 published in 2014. That's why EENA promotes the 27% awareness rate provided in the Eurobarometer 2013.

You can find older Eurobarometer surveys below.


 

Implementation of 112

COCOM Reports
Implementation of the European emergency number 112

The data-gathering  exercise  based  on  Key  Performance  Indicators was introduced  with  a  view  to  implement  performance  measurements  in  order  to  get  reliable  data  which  would  allow the assessment and optimisation of the access to 112 at national level.

The performance indicators were agreed by emergency experts to reflect the efficiency and effectiveness of access to 112 calls. Member States are called on to develop their measuring tools in order to monitor these indicators in order to optimise their 112 systems.

COCOM 16-01 - Implementation of the European emergency number 112 – Results of the ninth data-gathering round

COCOM 15-03 - Implementation of the European emergency number 112 – Results of the eight data-gathering round

COCOM 14-01 - Implementation of the European emergency number 112 - Results of the seventh data-gathering round

COCOM 13-04 - Implementation of the European emergency number 112 - Results of the sixth data-gathering round (please find the related Annex here)


 

Standards for emergency communications

Please note that the above mentioned documents and links are only for information purposes. Please check carefully the SDOs websites for the latest updates.

Please do not hesitate to send some updates to Jerome Paris at jp@eena.org and they will be published on this website.


 

EENA Thematic Newsletters


 

General Framework

 

High Level Emergency Services Organisation

 

Surveys


 

Access to emergency services

Means to call ES


 

PSAPs/Emergency call centres

Call Taking

 

Special Measures

 

Call Takers management

 

Quality Management