Advocacy

Welcome to EENA's advocacy page. Here you can find out more about what our goals are and how we try to achieve them.

 


 

What does EENA believe in?

 

In raising awareness on
112 emergency number    
In citizens enjoying high
quality emergency services 
In citizens receiving proper
information about disasters 

 


 

1. RAISING AWARENESS ON THE 112 EMERGENCY NUMBER IS A RIGHT OF ALL EU CITIZENS

With an increasingly growing number of Europeans traveling across Europe, knowledge of the single European emergency number becomes of fundamental importance. Awareness is improving but still remains far from being the norm around EU citizens. Indicatively, about two-thirds (65%) of citizens that were part of the 368 EU barometer  said that they do not know which number they could call to contact emergency services anywhere in the EU, while a further 8% named an incorrect telephone number.

The picture becomes worse when one takes into consideration the fact that there are significant disparities among EU member states when it comes to awareness of 112. Citizens in Poland and Slovakia seem to be most aware of the single European emergency number with 57% and 55% respectively, while Greece and Italy are at the bottom of the list with 7% and 5% respectively (Flash Eurobarometer 368, 2013). These differences show that there is a need for further European action to complement national ones so that these dangerous gaps can become smaller and smaller.

 

2. CITIZENS ACROSS THE EU all DESERVE THE HIGHEST QUALITY OF EMERGENCY SERVICES

EENA believes that the quality of emergency services provided to citizens is potentially life-saving in most cases. For example, time spent for a citizen in distress to reach an emergency services operator and for emergency services to locate the people in distress can be of significant value for the well being of citizens. What would happen if a citizen of a member state called 112 in another state? Would he be able to communicate in a language both parties speak? How easy is it for a person with a disability to contact quickly and efficiently an emergency services operator? How can we use modern technology, such as smart phone apps, for the benefit of citizens in distress? These, and many others, are issues that lie at the core of EENA’s work.

 

3. EU CITIZENS HAVE THE RIGHT TO BE PROPERLY INFORMED AS SOON AS POSSIBLE ABOUT THE BEHAVIOR THEY NEED TO ADOPT IN CASE OF AN IMMINENT OR DEVELOPING EMERGENCY OR DISASTER 

Preparedness constitutes a key-point when discussing imminent or developing emergencies or disasters. At EENA we believe that emphasis should be given to information towards citizens as to what type of behavior they need to adopt in case of an imminent disaster. A disaster within this context can refer to a variety of different emergency settings, such as earthquakes, severe weather conditions, et cetera (natural disasters), as well as large-scale accidents, terrorist attacks, and so on (man-made disasters). In both cases, citizens have the right to be properly informed about the appropriate behavior they need to adopt. This should take place in two ways: firstly, overall education about the subject should be provided in a preventive manner; secondly, in the case of an upcoming emergency situation that can be predicted, authorities need to have mechanisms to provide their citizens with all the necessary information as to how they should behave to minimize risks implied by the emergency situation at hand. 

 

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How does EENA pursue Its goals?

 

EENA is involved in a broad range of activities in order to pursue and achieve its goals to the highest standards.

 

Meetings with EU officials
 
Proposals for legislative 
changes
Expertise and knowledge
 
Bridge between
politicians/officials and 112 experts
Information to members
about legislation
Acting as a counterpower
 

 


 

1. Meetings with EU officials

By being a platform of dicsussion for different types of members, EENA works as the voice of those members within the context of the European institutions. By being a specialised organisation with years of experience, EENA engages in constructive dialogue with the most important institutions, with strong emphasis on the European Commission and the European Parliament, as to present the organisation's perspective on issues related to the 112 European emergency number, emergency services and the resulting aspects related to public safety, as to provide a clear picture of the possibilities, challenges and propose a course of action.   

 

2. Propose legislative changes

 EENA undertakes a strong monitoring role for legislative developments in its area of interest. When legislation is being processed and discussed, EENA makes sure to provide its expertise as to promote citizens' rights to the highest quality possible.

 

3. Provide expertise

EENA has been working on promoting high quality emergency services reached by 112 since 1999. Throughout all these years, EENA’s team has gained valuable expertise on the issue, managing to become a leader when it comes to knowledge related to emergency services quality. While EENA’s members enjoy a wide variety of services, all interested parties have access to important information produced by EENA. That way, anyone, from  officials to individual citizens, can find information in the form of documents, news, legislation updates and so on in a transparent and open way. Moreover, EENA accepts requests from external entities if expertise in EENA’s field of interest is needed.

 

4. Transform the needs of members/citizens into regulatory/political words and bridge between politicians/officials and 112 experts

Citizens and members of the organisation hold highly valuable opinions and demands when it comes to the quality of the services they need. Nevertheless, those demands are not always easy to translate to regulatory proposals. EENA's function as a discussion platform combined with its level of expertise come to bridge this gap.

 

5. Provide information to members related to legislative changes

EENA’s membership consists of a wide variety of actors in the emergency services field. Industry, researchers, public authorities and emergency services themselves constitute members of the organisation. Dissemination of information related to legislative changes needs to be quick, accurate and transparent. That is where EENA’s contribution comes in since it works as a channel through which all important information is shared to the relevant stakeholders.

 

6. Act as a watchdog and counter-power

As previously stated, EENA’s activities include a strong monitoring role, both at national and at European level. That way, we invest much effort to make the institutional and political processes as transparent as possible.The resulting information is available to all interested parties.

 


 

EENA is a registered organisation in the official EU transparency register (here) and  we deeply believe that the transparency register should be mandatory rather than optional.

EENA's advocacy efforts are coordinated by EENA's Legal Committee. You can find some more information about EENA's achievements and positions here.

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