Certified PSAPs

Certified Public Safety Answering Points (PSAPs)

 

Please find below the PSAPs that have been certified with EENA's Certificate of Quality Standard.

 


 

CENTRO DE EMERGENCIAS CASTILLA Y LEON 112 (Spain)

28 March 2014

Centro de Emergencias Castilla y Leon 112 (Spain) is the first PSAP to be awarded the PSAP Certificate of Quality Standard.

"We are thrilled to be awarded this Certificate of Quality by EENA. I am proud of the Castilla y Leon management and staff for this wonderful achievement following on from months of planning and hard work.  This certification will definitely benefit the citizens that we serve. For us, quality is at the heart of everything that we do", notes Fernando Salguero, Director of Centro de Emergencias Castilla y Leon 112.

Certified PSAP with Tony O'Brien, Dieter Nuessler & Demetrios Pyrros


 

CENTRO DE ATENCIÓN ÁS EMERXENCIAS 112 GALICIA (CAE 112 GALICIA) XUNTA DE GALICIA (Spain)

22 April 2015

"For CAE 112 Galicia and the Xunta de Galicia, it is a great honour having achieved the "Certificate of Quality Standard". It's recognition of the good work and effort done by the great team of professionals working at the emergency call center for the benefit of citizens. In addition, it also justifies the high value of the facilities and technological infrastructure that we have in Galicia", said Alfonso Rueda Valenzuela, Vice-President and Minister of Presidency, Public Administration and Justice of the Xunta de Galicia, and President of Axencia Galega de Emerxencias (AXEGA).

Certified PSAP with Tony O'Brien & Demetrios Pyrros


 

144 NOTRUF NIEDERÖSTERREICH (Austria)

22 April 2015

"The 112 EENA Certificate of Quality Standard has been an ambitious goal of 144 Notruf Niederösterreich because of its incredible benefits. To be awarded this Standard is independent proof that our employees do an excellent job, focusing on quality and delivering the kind of professional care to our 1.7m citizens. Answering about 340.000 emergency calls and providing medical attendance along 4m patient contacts annually we are very proud to be one of the first PSAPs in Europe to receive this outstanding quality award and proud to provide the very best the service we can to our patients”, said Christof Chwojka, Managing Director 144 Notruf Niederösterreich.

Certified PSAP with Tony O'Brien & Demetrios Pyrros


 

MALAYSIAN EMERGENCY RESPONSE SERVICES - MERS999 (Malaysia)

5 April 2016

“Being awarded the EENA Certificate of Quality Standard is a significant milestone for the Malaysian emergency response services. Obtaining the Certificate has been an ambitious objective, and we are happy to see the hard work of our colleagues being recognised to such standards.” noted Mohd Norazhar Sulaiman, Senior Officer of MERS999, Telekom Malaysia. “We will continue doing our utmost not only to maintain this level of quality but to keep improving the services we offer to people in Malaysia.”

Certified PSAP representative with Tony O'Brien

 


 

PSAPS OF QUITO AND SANTO DOMINGO (Ecuador)

17 June 2016

“This is the best recognition of the professional standards and dedication of the colleagues working in Quito and Santo Domingo” said CEO Ing. Christian Zapata Rivera, Servicio Integrado de Seguridad SIS ECU 911. “We are very proud of this accomplishment, which proves that these PSAPs are top-performing when compared to their peers globally.”

 

 

Contact:

Iratxe GOMEZ SUSAETA
Operations Director

E: ig@eena.org

Images: