HELP 112

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project description

Caller location information is one of the main challenges that emergency services  face nowadays. Accurate and reliable caller location leads to considerable gains in human, time and financial resources, and, above all, lives saved.

HELP 112 is the pilot project on the design, implementation and execution of the transfer of GNSS data during an E112 call to a Public Safety Answering Point (PSAP).

The aim of the HELP 112 project is to improve the caller location information transferred to the PSAPs. To do so, the partners involved in the project will look at available technologies and future opportunities, test and assess them and define requirements and recommendations to implement technologies enhancing caller location information at the European level in a cost effective manner. Several technologies will be tested and assessed.

The duration of the project is from January 2016 to January 2017.


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Pilot Sites

Pilot sites are deliberately balanced to target both national and regional implementations. The different technologies will be tested and assessed in the following four pilot sites:

  • United Kingdom
  • Italy
  • Lithuania
  • Austria

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Work Packages

You may find below a short description of each of the project's work packages (WPs) . Please note that the descriptions have been simplified and are by no means exhaustive.

Work Package 1: Comprehensive analysis

The goal of this WP is to lay the basis for the implementation of the different solutions. The partners will seek to define the requirements for all stakeholders involved, review the state-of-the-art and conduct a gap analysis to identify the missing links between the requirements and the existing technology.

Work Package 2: Cost Benefit analysis

The work done within this WP will aim at estimating the costs and benefits of each solution tested. This analysis will help to select the optimal technology alternative.

Work Package 3: Definition of E112 Architecture using GNSS 

Based on the studies performed in WPs 1 and 2, WP3 will define and prepare the possible implementations of E112 calls using GNSS.

Work Package 4: End-to-end Pilots

WP4 includes detailed specifications of user scenarios and finally the different solutions will be deployed in the pilot sites.

Work Package 5: Project management

WP 5 will produce reports on the other WPs as well as a management handbook.

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Project deliverables


Work package 1

Work package 2

Work package 3

Work package 4

Work package 5


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Consortium members


Telespazio France European Emergency Number Association (EENA) Creativity Software Ptolemus Consulting Group
112 Emergency Response Centre (Lithuania) AREU – Azienda Regionale Emergenza Urgenza British Telecom 144 Notruf Niederösterreich


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