Certificate of Quality Standard for providers of Third Party Service (TPS) eCall

EENA’s next steps for TPS eCall certification

EENA announces the upcoming launch of the ‘Certificate of Quality Standard for providers of Third Party Service (TPS) eCall’.

EENA has developed this Standard to maximise the quality of TPS eCall services for European citizens. The programme will allow for the first time TPS eCall providers to benchmark themselves against a Standard which is specific to their mission. It will focus on working procedures and operational issues, such as personnel training, adherence to quality principles and documentation processes and procedures.

The ‘Certificate of Quality Standard for providers of TPS eCall’ will be launched in the second semester of 2016. EENA invites all TPS eCall providers to apply for the certificate after its launch, to guarantee the provision of best possible services to citizens. EENA will contact TPS eCall providers for consultation purposes.

Would you like to know more? For any enquiries, you can contact Tony O’Brien, EENA Deputy Executive Director (, or Cristina Lumbreras, EENA Technical Director (

Background information: eCall is an emergency call service that notifies the emergency services in case of a road accident. It can be generated either automatically via activation of in-vehicle sensors or manually by vehicle passengers. In April 2015, the European Union (EU) gave the green light for the deployment of eCall services by 31 March 2018. Private companies can offer services similar to the public eCall on their own, called Third-Party-Service eCall (or, TPS eCall), usually as part of a broader set of telematics services.

Useful links:
EENA’s press release on the adoption of eCall
Factsheet ‘eCall - Everything you wanted to ask, but did not know how…’

EENA, the European Emergency Number Association, is a Brussels-based NGO set up in 1999 dedicated to promoting high-quality emergency services reached by the number 112 throughout the EU. EENA serves as a discussion platform for emergency services, public authorities, decision makers, researchers, associations and solution providers with a view to improving the emergency response in accordance with citizens' requirements. EENA is also promoting the establishment of an efficient system for alerting citizens about imminent or developing emergencies.

The EENA memberships include more than 1300 emergency services representatives from over 80 countries world-wide, 80 solution providers, 15 international associations/organisations, more than 200 Members of the European Parliament and over 90 researchers.