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First emergency control centre in the world to receive EENA's Certificate of Quality Standard
Centro de Emergencias Castilla y Leon 112 is the first PSAP to receive its Certificate of Quality Standard.
The European Emergency Number Association (EENA) is delighted to announce that the first PSAP to receive its Certificate of Quality Standard is Centro de Emergencias Castilla y Leon 112 from Spain. The Certificate of Quality has been awarded to Castilla y Leon 112 following an extensive audit programme.
The Certificate of Quality Standard, launched in June 2013, is a voluntary programme designed to allow emergency call centres to measure their quality of service to the citizen against specific related criteria.
"I would like to congratulate Centro de Emergencias Castilla y Leon 112 for being the first emergency control centre in the world to have the Certificate of Quality Standard. The Certificate of Quality Standard reinforces the importance of quality when dealing with emergency calls, therefore I am convinced that we will see many more emergency control centres receiving it in the future" says Tony O'Brien, EENA Deputy Executive Director.
"We are thrilled to be awarded this Certificate of Quality by EENA. I am proud of the Castilla y Leon management and staff for this wonderful achievement following on from months of planning and hard work. This certification will definitely benefit the citizens that we serve. For us, quality is at the heart of everything that we do", says Fernando Salguero, Director of Centro de Emergencias Castilla y Leon 112.
For more information on the " EENA Certificate of Quality Standard", please click here.
EENA, the European Emergency Number Association, is a Brussels-based NGO set up in 1999 dedicated to promoting high-quality emergency services reached by the number 112 throughout the EU. EENA serves as a discussion platform for emergency services, public authorities, decision makers, researchers, associations and solution providers with a view to improving the emergency response in accordance with citizens' requirements. EENA is also promoting the establishment of an efficient system for alerting citizens about imminent or developing emergencies.
The EENA memberships include more than 1300 emergency services representatives from over 80 countries world-wide, 80 solution providers, 15 international associations/organisations, more than 200 Members of the European Parliament and over 90 researchers.