Brussels attacks and social media – The six stages of reactions

An analysis of Twitter conversations to understand reactions to a crisis

Brussels attacks and social media – The six stages of reactions




The impact of social media during crises has been an increasingly debated topic. In the last months, Europe has experienced several emergencies and social media, especially Twitter, have been a main channel citizens and authorities alike have used to react.




The “Brussels Attacks - Crossover between research and reality” document, authored by Nicolas Vanderbiest, analyses recent crises in Europe and concludes to the following 6 stages of reaction: the information phase; the phase of emotion; the transition phase; the organisational phase; the phase of interest; and the disorganisation phase.

Take a look at the publication to read more about how people react in crises using Twitter and what lessons were learned from the reactions to the Brussels attacks.





EENA, the European Emergency Number Association, is a Brussels-based NGO set up in 1999 dedicated to promoting high-quality emergency services reached by the number 112 throughout the EU. EENA serves as a discussion platform for emergency services, public authorities, decision makers, researchers, associations and solution providers with a view to improving the emergency response in accordance with citizens' requirements. EENA is also promoting the establishment of an efficient system for alerting citizens about imminent or developing emergencies.

The EENA memberships include more than 1300 emergency services representatives from over 80 countries world-wide, 80 solution providers, 15 international associations/organisations, more than 200 Members of the European Parliament and over 90 researchers.