Cybersecurity: Guidelines and Best Practices for Emergency Services

Analyse the threats & take steps to mitigate the risks

Cybersecurity: Guidelines and Best Practices for Emergency Services

As our lives revolve more and more around technology, we are also increasingly aware of the cybersecurity risks. Public Safety organisations are by no means exempt from this threat, with several suffering recent cyberattacks.

Techniques of cyber criminals are rapidly evolving & hacking tools are increasingly available, making it easier for anyone to launch an attack at any time. Timely security is therefore more critical than ever before.

The latest EENA document aims to increase awareness of the impacts & risks of cyberattacks among Public Safety organisations, including Public Safety Answering Points. Importantly, it also presents practical recommendations for mitigation.

Public Safety organisations will find this document particularly useful as it provides valuable information about how to develop effective safeguards.




This document was written by members of the EENA Working Group on Cybersecurity. EENA would like to thank the authors and contributors:

Authors: Pablo GUTIERREZ ASTILLEROS (Telefónica, EENA Technical Committee Vice-chair) and William MERTKA (EENA Technical Committee Vice-chair).

Contributors: Hadi EL-KHOURY (Information Systems Security Association (ISSA) French Chapter, France), Markus BORNHEIM (Ayava, Germany), Bernard BRABANT (Agence municipale de financement et développement des centres d’urgence 9-1-1 du Québec, Canada), Blair HANKINS (Independent Cybersecurity Expert, USA), Alan HEWARD (Ministry of Business, Innovation & Employment, New Zealand), Min HUANG (Huawei, China), Wolfgang KAMPICHLER (Frequentis, Austria), Dan LAZAREAN (Smartfactor, Romania), Cristina LUMBRERAS (EENA), Christine RUNNEGAR (Internet Society (ISOC)), Henning SCHMIDTPOTT (Integrated Control Centre – Freiburg, Germany) and Kirsty THOM (PeoplePager, New Zealand).

EENA, the European Emergency Number Association, is a Brussels-based NGO set up in 1999 dedicated to promoting high-quality emergency services reached by the number 112 throughout the EU. EENA serves as a discussion platform for emergency services, public authorities, decision makers, researchers, associations and solution providers with a view to improving the emergency response in accordance with citizens' requirements. EENA is also promoting the establishment of an efficient system for alerting citizens about imminent or developing emergencies.

The EENA memberships include more than 1300 emergency services representatives from over 80 countries world-wide, 80 solution providers, 15 international associations/organisations, more than 200 Members of the European Parliament and over 90 researchers.