eCall Key Performance Indicators

A comprehensive guide for public authorities and other stakeholders involved in the eCall service.

eCall Key Performance Indicators






EENA is happy to present you the “eCall Key Performance Indicators” document.







eCall is about to become a reality everywhere in the European Union. But how can we guarantee high quality performance of the service?

Key Performance Indicators (KPIs) are a powerful tool helping to identify the strengths and weaknesses of the service, define objectives and measure the service’s performance against those objectives.

The document covers the eCall architecture before going into the subject of KPIs. Moreover, it examines factors influencing those KPIs, such as Mobile Network Operators and car manufacturers. Lastly, it provides concrete recommendations for stakeholders.

A big thank you to Luca Bergonzi, Chair of the EENA Operations Committee, for his time and great contributions to this document.



Interested in eCall? Don't miss #EENA2017, the largest pan-European conference on emergency services! Check out the sessions, including eCall, here.


EENA, the European Emergency Number Association, is a Brussels-based NGO set up in 1999 dedicated to promoting high-quality emergency services reached by the number 112 throughout the EU. EENA serves as a discussion platform for emergency services, public authorities, decision makers, researchers, associations and solution providers with a view to improving the emergency response in accordance with citizens' requirements. EENA is also promoting the establishment of an efficient system for alerting citizens about imminent or developing emergencies.

The EENA memberships include more than 1300 emergency services representatives from over 80 countries world-wide, 80 solution providers, 15 international associations/organisations, more than 200 Members of the European Parliament and over 90 researchers.