EENA Operations Committee publishes 'Managing Change' document

Change is a fact of life. Without change there wouldn’t be improvement. New technologies are introduced, reforms take place, and the way people communicate evolves.

Public safety is not immune to this process, especially with the budgetary changes and organisational reforms. NG112 is knocking at the door, because technology improves faster and faster. In a period like this, the need to manage the change couldn’t be higher: Public safety organisations need to make a difference between what is feasible and what is not. Between what is a “nice to have” and a “must have”, between what is acceptable and what is satisfying.

This document tries to undergo all the aspects of managing change in the Public Sector environment with suggestions and considerations for those who are approaching the reform of 112 as a unique emergency number, as well as for those who are changing the way they implement 112 or the ones who are re-organising their emergency services.

EENA would like to thank Mrs. Iratxe Gomez (Atos) and Mr. Luca Bergonzi (Beta80), Co-Chairs of EENA Operations Committee, for their valuable contributions to this publication.

To read the document, please click here.

EENA, the European Emergency Number Association, is a Brussels-based NGO set up in 1999 dedicated to promoting high-quality emergency services reached by the number 112 throughout the EU. EENA serves as a discussion platform for emergency services, public authorities, decision makers, researchers, associations and solution providers with a view to improving the emergency response in accordance with citizens' requirements. EENA is also promoting the establishment of an efficient system for alerting citizens about imminent or developing emergencies.

The EENA memberships include more than 1300 emergency services representatives from over 80 countries world-wide, 80 solution providers, 15 international associations/organisations, more than 200 Members of the European Parliament and over 90 researchers.