EENA Operations document on ‘eCall’ updated

The Operations committee of the European Emergency Number Association (EENA) has updated the 'eCall’ document.

Traffic incidents are one of the major causes of deaths and injuries in Europe. A timely and efficient intervention by the emergency services is crucial to save lives and reduce human suffering.

In many cases, passengers of a vehicle involved in an incident are unable to contact emergency services. Moreover, if they do so, it is often difficult for them to provide an exact location or communicate efficiently in a foreign language whilst they are travelling abroad.

eCall will address these problems by automatically sending a notification to emergency services in case of an incident, establishing a voice channel between passengers and emergency services, and allowing vehicle passengers to manually alert emergency services of other emergencies in or around the vehicles, such as traffic incidents that do not meet the threshold of the automated notification.

The objective of this Operations document is to update the previously published eCall document with the most recent developments and to provide the most up-to-assessment of the issue. As in all EENA Operations documents, recommendations and requirements are detailed.

EENA would like to thank all the contributors for their time and expertise in putting this together, and more specifically:

  • Mr. Luca Bergonzi (Beta80 Group)
  • Ms. Cathy Bishop (OnStar)
  • Ms. Ann Maher (OnStar)
  • Mr. Russell Moseley (Voltdelta)
  • Mr. Gorazd Novak (Iskratel)
  • Mr. Risto Öörni  (VTT Finland)
  • Mr. Andy Rooke (ERTICO)
  • Mr. Thom Verlinden (National Police, NL)

To read the eCall Operations document please click here.




EENA, the European Emergency Number Association, is a Brussels-based NGO set up in 1999 dedicated to promoting high-quality emergency services reached by the number 112 throughout the EU. EENA serves as a discussion platform for emergency services, public authorities, decision makers, researchers, associations and solution providers with a view to improving the emergency response in accordance with citizens' requirements. EENA is also promoting the establishment of an efficient system for alerting citizens about imminent or developing emergencies.

The EENA memberships include more than 1300 emergency services representatives from over 80 countries world-wide, 80 solution providers, 15 international associations/organisations, more than 200 Members of the European Parliament and over 90 researchers.