EENA releases 'eCall TPSP and Emergency Services Authorities Agreement template' operations document

EENA releases 'eCall TPSP and Emergency Services Authorities Agreement template' operations document















Managing eCalls directly from cars and from Third Party Service Providers (TPSPs) will be a challenge in the coming months for all emergency service authorities. To that end, EENA has created an Agreement template between the aforementioned TPSPs and emergency services authorities, which will form the basis for informed discussions and negotiations between the two parties.

EENA believes that an agreement between both parties is needed in order to clearly establish procedures and requirements for how eCalls are handled by the TPSPs and how they are sent to the emergency services authorities. This document provides a template of the agreement to be signed by the authority in charge of emergency services and the TPSP. Key considerations have been given the responsibilities of both parties and whilst they may differ from Member State to Member State, there is sufficient flexibility in the template Agreement for any required changes.

EENA encourages the emergency service authorities to consider and use this reference document as the starting point for discussions and to begin this process at the earliest opportunity.

We would like to warmly thank EENA Operations Committee Co-Chairs Mr. Luca Bergonzi, Beta 80 Group, and Mrs. Iratxe Gomez, Atos, for their contributions to this publication.

You can read the document here.

EENA, the European Emergency Number Association, is a Brussels-based NGO set up in 1999 dedicated to promoting high-quality emergency services reached by the number 112 throughout the EU. EENA serves as a discussion platform for emergency services, public authorities, decision makers, researchers, associations and solution providers with a view to improving the emergency response in accordance with citizens' requirements. EENA is also promoting the establishment of an efficient system for alerting citizens about imminent or developing emergencies.

The EENA memberships include more than 1300 emergency services representatives from over 80 countries world-wide, 80 solution providers, 15 international associations/organisations, more than 200 Members of the European Parliament and over 90 researchers.