EENA releases 'Managing Human Resources in a PSAP' Operations document!

Managing staff and staff related activities is an important function for any organisation, regardless of its size, scale or market. Most people agree that an efficiently and effectively run human resources department can provides structure and the ability to meet business needs through managing the company's most valuable resources - its employees.
The management of human resources therefore is an essential part of how a PSAP operates and even though it is considered a support service (like finance, IT etc.), its importance cannot be underestimated. Whether it is a dedicated HR department with many employees or whether HR responsibility is given to Line Managers, the areas of recruiting new employees, training and developing staff, designing and implementing assistance programmes, retaining staff, managing performance, setting appropriate reward schemes and many other items are all part of the HR responsibilities.

This document aims to provide guidance on the management of the HR functions in a PSAP and support the Line Managers, Supervisors who may have HR responsibilities.

EENA would like to thank Mr. Björn Skoglund, EENA Operations Committee Vice-Chair, as well as Mr. Tony O'Brien, EENA Deputy Director, for their valuable time and contributions to this publication.

You can read the document here.

EENA, the European Emergency Number Association, is a Brussels-based NGO set up in 1999 dedicated to promoting high-quality emergency services reached by the number 112 throughout the EU. EENA serves as a discussion platform for emergency services, public authorities, decision makers, researchers, associations and solution providers with a view to improving the emergency response in accordance with citizens' requirements. EENA is also promoting the establishment of an efficient system for alerting citizens about imminent or developing emergencies.

The EENA memberships include more than 1300 emergency services representatives from over 80 countries world-wide, 80 solution providers, 15 international associations/organisations, more than 200 Members of the European Parliament and over 90 researchers.