GIS 112 in Estonia - Case study document published!

Read about the Estonian experience of the use of Geographic Information Systems

GIS 112 in Estonia - Case study document published!


The GIS112 project was implemented in March 2014 in Estonia with the main aim to reduce response time between answering a 112 call and arriving at the scene.

Key take-aways from the Estonian experience include increase efficiency in emergency response and resource management, more flexible decisions, faster exchange of information between authorities and much more.



The document provides an analysis of the Estonian use of GIS112, its benefits, development and future updates.

We would like to thank Ms. Madle Puusepp and Ms. Kaili Tamm, from the Emergency Response Centre of Estonia, for their great contributions to this document.


EENA, the European Emergency Number Association, is a Brussels-based NGO set up in 1999 dedicated to promoting high-quality emergency services reached by the number 112 throughout the EU. EENA serves as a discussion platform for emergency services, public authorities, decision makers, researchers, associations and solution providers with a view to improving the emergency response in accordance with citizens' requirements. EENA is also promoting the establishment of an efficient system for alerting citizens about imminent or developing emergencies.

The EENA memberships include more than 1300 emergency services representatives from over 80 countries world-wide, 80 solution providers, 15 international associations/organisations, more than 200 Members of the European Parliament and over 90 researchers.