'PSAPs - Global edition' document is now available!

Understanding PSAPs around the world...

'PSAPs - Global edition' document is now available!





EENA is excited to present to you the first ever edition of the “Public Safety Answering Points (PSAPs) – Global edition” document!







EENA’s annual publication ‘PSAPs in Europe’ has evolved and now covers countries from around the world. The 2016 edition includes 53 country profiles with detailed descriptions of the functioning of PSAPs and the context in which they operate. Find out more about the technologies used, as well as the status of some of the hottest emergency services topics including eCall, drones, public warning, and much more!


Get updates and a chance to compare national structures: access one of the most comprehensive knowledge sources when it comes to emergency command & control rooms!


We would like to truly thank our members from emergency services and public authorities for making this publication possible with their contributions!

Would you like to access the full document? Contact Jerome Paris at


NB: For optimal quality, we suggest that you download the document on your computer.

EENA, the European Emergency Number Association, is a Brussels-based NGO set up in 1999 dedicated to promoting high-quality emergency services reached by the number 112 throughout the EU. EENA serves as a discussion platform for emergency services, public authorities, decision makers, researchers, associations and solution providers with a view to improving the emergency response in accordance with citizens' requirements. EENA is also promoting the establishment of an efficient system for alerting citizens about imminent or developing emergencies.

The EENA memberships include more than 1300 emergency services representatives from over 80 countries world-wide, 80 solution providers, 15 international associations/organisations, more than 200 Members of the European Parliament and over 90 researchers.