Public Safety Answering Points (PSAPs) outside Europe - New publication available!

Public Safety Answering Points (PSAPs) outside Europe - New publication available!





The first ever edition of “Public Safety Answering Points (PSAPs) outside Europe” is here!







EENA’s annual publication “PSAPs in Europe” has become one of the most anticipated documents in the emergency services field, and a valuable tool in the hands of public safety professionals. This led to the launch of this new publication, expanding the source of knowledge beyond Europe.

The 2016 edition includes 13 country profiles from around the world. It provides details about PSAP functioning and illustrates the complexity of the different national structures, as well as the context in which PSAPs work.

We would like to thank the EENA network of emergency services and public authorities for their generous contributions that made this publication possible.

Would you like to access the full document? Contact Jerome Paris at


NB: For optimal quality, we suggest that you download the document on your computer.

EENA, the European Emergency Number Association, is a Brussels-based NGO set up in 1999 dedicated to promoting high-quality emergency services reached by the number 112 throughout the EU. EENA serves as a discussion platform for emergency services, public authorities, decision makers, researchers, associations and solution providers with a view to improving the emergency response in accordance with citizens' requirements. EENA is also promoting the establishment of an efficient system for alerting citizens about imminent or developing emergencies.

The EENA memberships include more than 1300 emergency services representatives from over 80 countries world-wide, 80 solution providers, 15 international associations/organisations, more than 200 Members of the European Parliament and over 90 researchers.