'Recording for PSAPs - Future Technology': Read the latest publication from the EENA Technical Committee

Today recording in PSAPs is mostly limited to voice recording, often with analogue or ISDN telephone systems. Future recording will be based on IP networks and include communication types other than voice such as text and video.

This paper reviews the current PSAP recording technology and introduces the changes happening in PSAPs that affect recording.

EENA would like to thank Mr. Darren Terry (NICE Systems), EENA Technical Committee Vice-Chair, for his valuable time and contributions to this document.

Tor read the document, please click here.

EENA, the European Emergency Number Association, is a Brussels-based NGO set up in 1999 dedicated to promoting high-quality emergency services reached by the number 112 throughout the EU. EENA serves as a discussion platform for emergency services, public authorities, decision makers, researchers, associations and solution providers with a view to improving the emergency response in accordance with citizens' requirements. EENA is also promoting the establishment of an efficient system for alerting citizens about imminent or developing emergencies.

The EENA memberships include more than 1300 emergency services representatives from over 80 countries world-wide, 80 solution providers, 15 international associations/organisations, more than 200 Members of the European Parliament and over 90 researchers.