Web-based real-time communications technology in the emergency services field

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Web-based real-time communications technology in the emergency services field




Looking to understand the concept of Web-based real-time communications technology (WebRTC) within emergency response?





EENA is happy to announce the publication of the latest document of the EENA Technical Committee “WebRTC & emergency services”.

Take a look at the analysis and discover the current status of the technology, what impact it can have to external and internal communications for emergency services organisations, and more.

In essence, WebRTC is an API that allows Web application developers to build real-time communications (voice, video, and data) into their Web applications.

Whilst initially WebRTC will most likely supplement existing primary emergency calling mechanisms, it is relatively easy to envisage it causing such disruption that it becomes the technology behind the primary means of contacting the emergency services. It is possible that WebRTC will enable a full transition from current phone-centric PSAPs to a fully Web-based approach.

EENA would like to thank Andrew Hutton (Unify), EENA Technical Committee Vice-Chair, for his great contribution to this document.


EENA, the European Emergency Number Association, is a Brussels-based NGO set up in 1999 dedicated to promoting high-quality emergency services reached by the number 112 throughout the EU. EENA serves as a discussion platform for emergency services, public authorities, decision makers, researchers, associations and solution providers with a view to improving the emergency response in accordance with citizens' requirements. EENA is also promoting the establishment of an efficient system for alerting citizens about imminent or developing emergencies.

The EENA memberships include more than 1300 emergency services representatives from over 80 countries world-wide, 80 solution providers, 15 international associations/organisations, more than 200 Members of the European Parliament and over 90 researchers.