On 25 May 2016 at 04.05 a.m. the caller spoke in Romanian. The emergency call was answered by the Szombathely Call Center, Hungarian National Police Department of Duty Service. An emergency call was received in the early morning hours of 25 May 2016. The caller was speaking Romanian so it was transfered to Ms. Ildikó Zsófia Koncz, who spoke the language. Ms. Koncz set up a conference call with the respective police branch and remained in the line to facilitate communication.
The caller was distressed with and said her clothes were torn as she was raped and threatened with a knife by a man. She had escaped to the street and was hiding by the railways near a cemetery. The address and the caller’s description of the area did not match, but the desperate woman could not clarify the information. The call taker repeatedly questioned the caller to clarify the details and established that the woman had named the incorrect street (a street whose name was similar to the one she was actually at); as a result the dispatched patrols found her. Ms. Koncz contributed to the success of the intervention and the further effective investigation by staying in line untill the arrival of the patrols and helped the police officers to question the woman on site.