Accurate caller location in case of an emergency is one of the most significant pieces of information an emergency call-taker can use. Caller location can be detrimental for the safety of citizens in many ways, the decision on which emergency resource is dispatched, the quickest route to get to the incident, and so on.

AML in a nutshell

An AML-enabled smartphone recognises when an emergency call is made and, if not already activated, activates the phone’s GNSS to collect the caller’s location information. The handset then sends an automatic SMS to the emergency services with the caller’s location, before turning the GNSS off again. The service can also use Wi-Fi, depending on which is better at a given moment. Please note that AML is not an app.

AML in all Android phones

Meet Emergency Location Service (ELS) in Android: In one of the biggest news of the industry in the last years, Google announced in July 2016 that all Android phones in the world, from Gingerbread OS version onwards, include AML.

What about Apple?

As of Spring 2018, iPhones also support AML. Read about the announcement here.

Conformance programme

In May 2018, EENA launched the AML Conformance Programme, the latest step in guaranteeing the highest quality of AML provided to citizens in need. Are you a public authority providing AML? Are you a private company that wishes to deploy AML? Then make sure to check it out.

AML success stories

Accurate emergency location