EENA’s mission is to improve the safety and security of people. In this context, EENA is the voice providing expertise to national and international institutions when it comes to emergency services. But we don’t stop at that. EENA also works as a watchdog for policies impacting our areas of expertise and raises awareness of developments on citizen safety. We believe in policy that makes people’s safety a priority. And we are working with everyone towards that goal.

What does EENA believe in?

  • Citizens enjoying the highest quality of emergency services

    The quality of emergency services is life-saving. For example, time spent for a citizen in distress to reach an emergency services operator and for emergency services to locate people in distress can be crucial for the wellbeing of citizens. What would happen if a citizen of a member state called 112 in another state? How easy is it for a person with a disability to contact emergency services? How can we use modern technology for the safety of citizens? These, and many others, are issues that lie at the core of EENA’s work.

  • Citizens receiving proper and timely information about disasters

    In a crisis, whether natural or man-made, citizens should receive information as to what behaviour they need to adopt. This should take place in two ways: firstly, education about the subject should be provided in a preventive manner; secondly, in the case of an upcoming emergency that can be predicted, authorities need to have mechanisms to provide citizens with all necessary information as to how they should behave to minimize risks.

  • Raising awareness of the common European emergency number 112

    With an increasingly growing number of Europeans traveling across Europe, knowledge of the single European emergency number becomes of fundamental importance. Awareness is improving but remains far from being the norm around EU citizens. Moreover, large disparities between member states show that Europe has a long way to go.

How does EENA pursue its advocacy goals?

  • Proposing legislative changes

  • Meeting with EU and national officials

  • Sharing expertise and knowledge

  • Bridging between politicians and 112 experts

  • Providing information to our members about legislation on emergency services

The latest examples of our work

  • Emergency location

    As citizens, we expect emergency services to find us when we need them most. But unfortunately, this is far from the truth.  Others think that it’s rare for people to not know where they are. We have seen in our line of work that this is not the case. Panic can make us forget the easiest things. Travellers and tourists are often unaware of their exact whereabouts. People in highways or rural areas, people being lost… the cases where a caller does not know where he or she is are unfortunately very frequent.

    An Uber can find you within a few meters. Why shouldn’t an ambulance also be able to do so?

    But it’s not all doom and gloom. Check out our work (and fantastic developments in Europe and the world) and find out what Advanced Mobile Location has been doing for the safety of citizens.

    The status? In November 2018, the European Parliament voted on legislation that will make handset-based location in an emergency a reality for all Europeans. What does it mean? That emergency location will be dramatically improved!

  • Public warning

    What is public warning, also known as Reverse-112? They are systems alerting people in case of a large-scale emergency. Such systems (currently scarce in Europe) can help save lives with quick official alerts guiding people on what is happening and what they should do to remain safe (also fighting fake information, rumours and confusion; all prevalent in chaotic times).

    Until now, European countries heavily rely on sirens to alert the public in case of a crisis. Such systems, left-overs of the second world war, are highly ineffective. Technology allows for much improvement, but the uptake of modern public warning has been slow.

    Until now…

    In a landmark decision, in November 2018 the European Parliament made modern reverse-112 obligatory for all member states. Citizens in a high-risk area will be able to receive an SMS or alert directly on their mobile phone in case of an emergency, informing them what is happening and how to remain safe.

Other topics EENA is working on revolve around accessibility for people with disabilities, transnational emergency calls, direct access to emergency services and promotion of 112.

European Electronic Communications Code

On 14 November 2018, the European Parliament voted on a legislation to update the way emergency calls are managed in the European Union. The telecommunications legislation –European Electronic Communications Code, or EECC– is one of the most important for European safety with provisions on public warning, emergency location, accessibility and more.


Interested in advocacy & legal documents? You can check below all of our resources, including current and past EU legislation on emergency services, EENA position papers, as well as past non-binding texts of the European Parliament.


Benoit Vivier

Benoit Vivier