NG112 & AI days

An EENA Members seminar

We are thrilled to announce that EENA is hosting an upcoming seminar dedicated to the advancements in Next Generation 112 as well as in Artificial Intelligence!

Date: 4-5 December 2024

Location: Santa Cruz de Tenerife, Spain

Members participation fee: 100 EUR (excluding VAT)

Expected number of participants: 100-150


Registration is now open!

Abstracts for the Seminar Programme may be sent to [email protected] by 1 July 2024

More information below


A heartfelt thank you for the great support from 112 Canarias


Should you be interested in having a presentation at the event, please send an email to [email protected] by the 1st of July with a few lines detailing what you would like to speak about.

A detailed programme will follow in due course. Stay tuned for announcements about our speakers and panellists discussions, featuring technical and operational experts in the public safety field. 

Day 1 – NG112

Set against the backdrop of accelerating technological evolution and looming regulatory deadlines, there is an urgent need for the adoption of Next Generation 112 (NG112) across Europe. On Day 1, we will discuss the ongoing transition to packet-switched networks, heralding an end-to-end transformation in emergency communications from the end-user to the Public Safety Answering Point (PSAP). The NG112 architecture and its core components will be presented, highlighting how this approach ensures the continuity of emergency communications during and after the migration process and we will also discuss enhanced functionality and services, such as Next Generation eCall, real-time text, total conversation, and the conveyance of location data for caller location and routing using SIP PIDF-LO.

Additionally, the necessity for all stakeholders to collaborate effectively to ensure compatibility and interoperability between end-user devices, public networks, and PSAPs will also be emphasised. Finally, we will hear from NG112 early adopters about the benefits already being realised in terms of technical and operational effectiveness.

Day 2 – Artificial Intelligence

On Day 2, we will explore innovative solutions using artificial intelligence for enhancing the efficiency and effectiveness of PSAPs and emergency response teams.

Key topics include automated call triage, resource allocation, language detection and translation, AI-supported triage systems, and chatbots for handling incoming communications. Additionally, AI applications for recording and analytics in emergency call centres, background noise cancellation, and supporting PSAP staff wellbeing will be covered. Training call-takers with AI simulation exercises will also be discussed.

The seminar will address ethical and legal considerations in integrating AI with existing systems. These discussions aim to stimulate dialogue, foster collaboration, share critical knowledge, and drive the adoption of AI and Machine Learning technologies to significantly improve public safety outcomes.

Registration is now open!

Send your request to register to [email protected] (you will be contacted within a week)

An EENA staff will send you the registration form. Please note that when you register for the seminar, you are signing up to participate in both days.


The fee for this event is 100 EUR (excluding VAT) for members

This fee includes: access to the 2-day seminar, a catering service each day featuring a morning & afternoon coffee break with drinks and snacks as well as lunch to accommodate all dietary needs.


If your request to attend NG112 & AI seminar is approved, you will be notified via email with details on how to process your participation fee.



The Presidential seat of the Canary Islands Government

Avenida José Manuel Guimerá 1, in Santa Cruz de Tenerife



Where to Land in Tenerife?

Tenerife South Airport (TFS) & Tenerife North Airport (TFN)

You will most often land at Tenerife South Airport on a direct flight. People from Spain, on the other hand, can choose either of the two airports depending on their destination. You also have the option of landing at Tenerife North Airport by making a stopover in Madrid or Barcelona.

For those attending the seminar, you can conveniently book a room at one of these four nearby hotels:

Hotel Silken Atlantida – Book here

AC Hotel Tenerife – Book here

Hotel NH Tenerife – Book here

Urban Anaga Hotel Tenerife – Book here