Brussels attacks and social media – The six stages of reactions

 

 

 

The impact of social media during crises has been an increasingly debated topic. In the last months, Europe has experienced several emergencies and social media, especially Twitter, have been a main channel citizens and authorities alike have used to react.

 

 

 

The “Brussels Attacks – Crossover between research and reality” document, authored by Nicolas Vanderbiest, analyses recent crises in Europe and concludes to the following 6 stages of reaction: the information phase; the phase of emotion; the transition phase; the organisational phase; the phase of interest; and the disorganisation phase.

Take a look at the publication to read more about how people react in crises using Twitter and what lessons were learned from the reactions to the Brussels attacks.

 

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