HeERO (eCall) International Conference and Roundtable on 112 in the Balkans – 15/16 November 2012, Croatia

The first HeERO International Conference (15 November 2012 in Zagreb, Croatia) will be held in conjunction with the EENA Roundtable on 112 in the Balkans (16 November). Register soon!

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http://www.delfi.lt/news/daily/lithuania/neisdriso-kritikuoti-todel-priverte-pasitraukti.d?id=63144994

Lithuania – Arturas Kedavicius, the Head of the Lithuanian Emergency Call Centre (ERC), resigned last week following the murder of a young girl that was not rescued because emergency services were not able to locate her position (despite many calls from her to the ERC). Interviewed by the Lithuanian TV, EENA’s Executive Director (Gary Machado) stated that the responsibility should be placed firmly on the shoulders of the European Commission and the Commissioner in charge of 112, Vice-President Neelie Kroes and not Mr. Kedavicius. The European Commission has not implemented enough accurate caller location requirements at European level, despite several Member States (including Lithuania) having asked for them.

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Answer from the European Commission on the handling of 112 calls in Italy (566KB)

The answer of the European Commission follows a letter sent by EENA in which some problems related to multilingualism and awareness of 112 in Italy were revealed.

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101 Service – Ministerial decision (304KB)

United Kingdom – Following several years of discussion, the 101 non-emergency number has been dropped.

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European 112 Day: Press conference Part 1 (24MB)

European 112 Day: Press conference part 2 (34MB)
Under the intiative of Members of the European Parliament, the first European 112 Day took place on 11.2.2008. A press conference was held at the European Parliament.

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Video of the 112 information campaign

Under the intiative of EENA and with the support of sponsors, a 112 information campaign took place at the International Brussels Airport on 11.2.2008 at the occasion of the European 112 Day

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The E9-1-1 Institute Announces the Emergency Communication Technology Fair September 17, 2008 – Capitol Hill

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112 – a mute Community telephone

Eleftherotypia News – This article reviews the recent activities related to 112 in the EU and the creation of the EENA Advisory Board to work on all aspects of this issue. The political support is highlighted, notably the support from Commissioner Viviane Reding who intends to reach 99% of knowledge next year. Published in Greece, the article indicates that there are high expectations on the work of Mrs. Michou from the European Commission DG Infso who is in charge of 112. There is also a review of the new European Commission 112 Website that shows clear disparities in time and accuracy on the information provided (or not) to the emergency services.

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Listen to the recording of the 112 call made by 3 years-old Krystian who saved his mum (5108KB)

Krystian, 3 years-old, from Poland, received the Best Citizen 112 Award during the 112 Awards Ceremony on 3 June 2008. On 21 October 2007, Krystian called 112 and saved his mum who was in danger.

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CEN Workshop 44 – Emergency Services Management (ESM) (11 June 2008 – Deft, Netherlands)

The formation by CEN of CEN BT/WG 161 ‘Protection and Security of the Citizen’, clearly demonstrates the current feeling that standards activity may help reduce risks to European citizens from a range of hazards such as natural disasters and the increasing risk from terrorist attacks.
This requires agreements on the process of Disaster Management and on the interoperability of procedures and technology.
Indeed, troughout Europe, millions of people are working in emergency services, as professionals or volunteers. Most of them operate on the National level or Regional level. However, an increasing number of incidents and disasters occur in the border territory, requiring a close co-operation between the operations of various services in different member states, or indeed within the same Member State.
To improve this service, a Management system approach is very important, since this enables the various services and personnel to co-operate on a common basis within a single master process.

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