Happy holidays to all the EENA community

This year has almost come to an end, and what a year it has been! Before welcoming 2019, we wanted to share with you some of the moments that defined 2018 – at least for us.

Before going through some of the 2018 milestones, we wanted to take a moment to thank you for being with us. Our community is the heart of what makes EENA tick. So thank you for your support and cooperation and we are looking forward to many more achievements together!

From all of us at EENA, happy holidays and a great New Year!

The EENA team,

Gary, Jerome, Cristina, Taviana, Benoit, Rose, Marta, Alexis, Alfonso, Petros


It’s January and the EENA team gets back to work after some holidays. Only a few days in the new year, CrisisTech is born: the first of its kind programme dedicated to start-ups benefiting public safety.

April brought the EENA Conference 2018 where a big announcement was made. EENA partnered with Corti in order to evaluate how artificial intelligence can help emergency call-takers detect a cardiac arrest over the phone.

And that wasn’t the only partnership that caught the eye of the emergency services community. After a year of pilot tests, EENA and Waze announced in May the results of our project evaluating how Waze anonymous crowdsourced data can contrbute to the work of emergency services.

The first semester of 2018 closed with some big – big – news. In a landmark decision in June, the EU reached an agreement on public warning systems being established in European countries. A few months later, the agreement was formally voted by the European Parliament to become law.

After a peaceful summer, September came. We organised our very first Drones & Public Safety Summit, bringing everyone together to debate the future of the technology. Moreover, the PEMEA project kicked off in sunny Madrid, an initiative to see emergency apps interconnecting between countries – in essence eradicating geographical limitations and improving people’s safety.

We are now almost at the end of the year. But by no means at the end of our work. EENA launched a brand-new membership in November 2018 specifically designed for first-responders willing to deploy (or already using) drones for their operations.

Last, but by no means least, December brought the most anticipated publication in the public safety field. The “Public Safety Answering Points around the world” 2018 edition was published yesterday for all EENA Members, with an abstract available for anyone interested.

Do you think that we left much out? We think so too… Stay tuned for our annual report to be published in January with details on everything that defined 2018 for the EENA community, together with resources, anecdotes and key figures about the field of public safety. Until then, happy holidays to all of you!


Teatime with Rose

Want to stay in the know about all that’s going on in the public safety field? Wouldn’t it be great if you could get a handy news round-up straight to your inbox?

EENA launches a brand-new intelligence report, exclusively designed for our members. Teatime with Rose will do a recap of the top emergency services news, covering everything from the latest tech and new initiatives, to important legislation, groundbreaking studies and key events. EENA will send our members bitesize updates every 2 weeks.

But this is not a list of news. EENA is here to monitor what’s happening, connect the dots for you and provide a concise overview of what’s being discussed in the public safety field.

So sit back, grab a cup and settle in for the first edition of Teatime with Rose below…

Ethics of technology

As tech is adopted more and more by law enforcement, questions arise about ethics. How should emergency services use new technology? How much can we rely on the results? Take facial recognition as an example. The debate came into the public eye after pop star Taylor Swift used the tech to spot stalkers at her concert and after Microsoft called for more government regulation to prevent discrimination against certain groups. The tech giant’s move should not be seen in isolation, but alongside other discussions about state surveillance. China’s social credit system springs to mind, but there are also examples in the West. A recent UK report sparked controversy about facial recognition’s accuracy, while concerns were raised about NYPD drones using the technology in the future. Clearly, where emergency services should draw the line remains largely unanswered.

Tech that can think

Speaking about new technology… what if it could think by itself? A scary thought, but also potentially lifesaving when it comes to search and rescue missions. Research into autonomous tech has the potential to save time during rescue operations and free up resources elsewhere. At the University of Zurich and EPFL, researchers are developing a folding drone that can slide through cracks in walls. In the future, it could be able to identify victims and choose the best way to reach them. Meanwhile, Harvard researchers are creating microbots – at just 5 dollars each – that can fly, swim and walk on water… and that could soon communicate with each other about where to search next.

How to predict terror threats?

Recent moves suggest the UK is increasing its focus on anticipating risks, with plans announced for a new 24 hour emergency management centre – London Watchkeeper – to monitor the city for terror and disaster threats using public and private data. The announcement comes just after Britain’s former head of anti-terror police revealed social media platforms failed to alert police of suspicious online activity for 4 years. The idea of predicting crime hurtled into the British news just a couple of weeks ago, with police announcing intentions to use AI to predict violent crime.

Still got a couple of minutes? Here’s the news by numbers:

10: WHO to help 10 low- and middle-income countries close gaps in emergency care systems
101: Northamptonshire Police (UK) develop ‘chat-bot’  for 101 (non-emergency) requests
17: Artificial intelligence in Nevada (USA) led to 17% decrease in highway crashes
2018: This year’s Awards for Excellence in Public Safety GIS recipients announced
5: Better healthcare is 1 of 5 ways AI can be an ally for human rights


Do you want to share news or updates with us? Let Rose know at [email protected]


Emergency services expertise: What to keep an eye on in 2018


Emergency services are under constant change. Emerging trends and technologies, new players in crisis management, and the adoption of new communication channels from citizens have made the sharing of knowledge more needed than ever.

The EENA Operations & Technical Committees have become a key reference in this: tasked with sharing expertise via added-value documents and dedicated webinars, they cover  topics from next generation 112 and eCall, to social media in crises and emergency apps.


We all know it: sharing is caring! That’s why things are getting simpler in 2018: the EENA Operations and Technical Committees are merging into one centralised group: the EENA Tech & Ops Committee!

Are you working in the field of emergency services? Then stay tuned! The EENA Tech & Ops Committee has exciting plans for 2018 including new publications and webinars, all with the aim to share expertise among the public safety community.


But what is a platform without talented people involved? That’s why EENA would like to give a big welcome to the Tech & Ops Committee Chairs and Vice-Chairs:

We are looking forward to debating the latest emergency services topics with all of you. But until then, do not hesitate to share your questions or comments with Cristina Lumbreras, EENA Technical Director, at [email protected].