EENA Operations document on ‘112 Apps’ released

The Operations and Next Generation Committees of the European Emergency Number Association (EENA) have published their 112 Apps Document, in order to provide emergency services with a high level description of a common technical architecture for Apps providing access to emergency services.

The document describes the functional requirements, architecture and the minimum set of data to be sent by 112 smartphones Apps to the most appropriate emergency call centre in case of an urgent situation. Furthermore, this document offers an overview of some of the already available Apps for emergency services in Europe.

"We are delighted to release this unique reference document thanks to the contribution of our Operations and NG112 Committees members. EENA strongly believes that all emergency Apps have to work in a standardised way. The document emphasises the benefits of a harmonised functioning of the emergency services access Apps all over Europe", announces Cristina Lumbreras, EENA Technical Director.

112 Apps is a main topic on the agenda of the EENA Conference 2014 (April 2-4, Warsaw, Poland) which will be attended by 400 emergency services and industry representatives from all over Europe and beyond.

Download the EENA 112 Apps Document.


European 112 Day 2014

On the occasion of the European 112 Day, Members of the European Parliament and civil society representatives criticised the European Commission for its lack of initiative in improving the functioning of the European emergency number 112.

Tore Sinding Bekkedal, a survivor of the 2011 Utoya massacre who called 112 and other emergency numbers during the tragedy considered the response by the emergency services unacceptable and states that: "the Commission and the Member States have learned almost nothing from the failure of the Norwegian emergency services on that day. Sadly, many European countries are still not prepared to react to such an attack".

Members of the European Parliament also complained that the Commission did not implement obligations on mobile network operators to provide accurate caller location information to the emergency services. Arturas Kedavicius, who was asked to resign from Head of the Lithuanian 112 service, explained how the lack of leadership at EU level has had tragic consequences when a women called 112 eight times but couldn't be located. As a consequence,  the Lithuanian Minister of Internal Affairs  demanded his resignation over the incident. " I had to take the all the blame for what happened, while in fact mobile operators should have been obliged by the European Commission to send the location information to emergency services".

MEP Adina Valean also deplored the lack of caller location obligation in EU law which also led to a drama in Romania in January when a plane carrying 6 doctors crashed in the mountains on its way to collect organs for transplant. The pilot, Adrian Iovan, 55 year old, and Aurelia Ion, a 23 year old student, both died of hypothermia having waited 6 hours for rescue. "It is unacceptable that  people surviving a plane crash thanks to the extraordinary skills of the pilot should die for not having been located on time", she declared.

While the European Parliament has strongly supported and called for an improvement of the 112 service since 2007, the Commission has not done anywhere near enough on the topic. The number is still unknown to approximately 3 out of 4 Europeans. "It is puzzling why Neelie Kroes has not been promoting this service since it is a clear example of what the EU can concretely do for its citizens; I implore the Commission to act urgently for the safety of our citizens and to demand more from the Member States", commented MEP Bernadette Vergnaud.

The investment priorities of the Commission were also criticised. "I can't understand or accept that the Commission invests millions of Euros in the eCall project while it will only represents 1.7% of the total number of emergency calls in the EU; at least 4 billion Euros could be saved annually thanks to the deployment of accurate caller location information: does the Commission fear the mobile operators' pressure?", concluded Dr. Demetrios Pyrros, representing the European Emergency Number Association. The eCall service, based on 112 that will connect vehicles to the emergency services during crashes, will be compulsory in Europe from October 2015.


112 Day Press Conference


Venue: European Parliament – Room ASP 5G2

Date & Time:  11 February 2014 – from 10.00 am to 11.40 am


Despite the unconditional support of the European Parliament, the Commission, and in particular Neelie Kroes, has done little to improve the functioning and the awareness of 112.

The Press Conference will focus on the following topics

  • What can we learn from recent tragedies like Utoya on the functioning of emergency services?
  • Why aren't the Commission and Member States doing more for better emergency services and for a well-known 112 service?
  • Why is Neelie Kroes investing so much in eCall and why is she refusing to invest in more impactful technologies like caller location?
  • What are the human and financial consequences of this inaction?


Key Facts "#save112" European 112 Day:



Public Safety Answering Points in Europe 2013

We are delighted to release the update of the “Public Safety Answering Points (PSAPs) in Europe” document for 2013. It has been prepared with the generous contribution of our members from the EENA Advisory Board and the 112 Emergency Services Staff Network (112 ESSN) and we have done our utmost to provide an accurate reflection of the 112 structure based on these contributions. We would like once more to express our sincere gratitude to all members for their efforts.

In addition to the 28 EU countries, and Iceland, Norway, Serbia and Turkey this year’s publication provides information on PSAPs organisation in Albania, Bosnia Herzegovina, Kosovo, Moldova, Republic of Macedonia and Montenegro. More relevant information has been added to the document, such as information on the number of emergency call-centres, number of emergency calls and on the technologies used by emergency services.

The document serves to illustrate the complexity of each national structure.

Enjoy your reading!

Next Generation Emergency Services project to be funded by the European Commission

On December 11th, the European Commission launched its Horizon2020 Work Programme for 2014-2015. A specific topic entitled "Communication technologies and interoperability: Next Generation emergency services" (Reference DRS -19-2014) has been included to develop a testing regime for Next Generation 112 products, using existing standards and protocols.
EENA welcomes this initiative and complements the European Commission for its foresight in recognising this area as a key benefit for society. For many years, EENA has been leading the discussions regarding NG112 services and launched its own Long Term Definition document , accompanied by many similar initiatives on the topic of NG112.
EENA intends to create a consortium responding to this Call in the coming months and to that end, will build on its vast experience, its members and significant networks to propose an innovative solution for the European Commission.
"I believe that this topic will be the catalyst for change in the way Next Generation 112 communications will develop in Europe in the coming years and EENA intends to be at the forefront with its members in shaping its future" says Gary Machado, EENA's Executive Director.