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“Public Safety Answering Points (PSAPs) – Global edition 2019” is out!

Emergency services operate very differently across continents. Even within the same country, there can be differences in the structure, technologies and procedures of each organisation. As a result, understanding and comparing systems is a big challenge for emergency professionals.

That’s why EENA prepares every year its reference guide to understanding PSAP operations and emergency response in 57 countries worldwide.

What can be found in the report?

  •      Different 112 models, national structures and the context in which each PSAP operates
  •      Emergency numbers and yearly calls overview
  •      Status of eCall, apps, drones, Advanced Mobile Location, accessibility, public warning…
  •      Ongoing projects, reforms, upgrades
  •      National legislation and regulations
  •     …and much more

Find the abstract here

EENA would like to warmly thank our members from emergency services and public authorities for making this publication possible with their contributions!

EENA Members receive the “Public Safety Answering Points (PSAPs) – Global edition 2019” Report as part of the services included in your EENA membership.

Would you like access to the full document?
Please reach out to Jérôme Pâris at [email protected]


Public safety industry directory available for download

The latest edition of the “who is who” handbook in the public safety industry is now available!

What’s the handbook? A unique resource for:

  • Emergency services looking for the best market overview of solution providers
  • Industry representatives looking for partners

In a landscape that is constantly under change, it is important to stay up-to-date. The same applies for the emergency services field, creating a challenge for many public safety professionals. That explains why the “who is who” handbook has already become the main reference point for those of you who want to get a crystal-clear overview of the market.


The “who is who” is a directory of solution providers from the emergency services sector. It provides information about the products and services available in the market, what makes them state-of-the-art and each company’s contact point for readers who would like to know more. In other words? It’s the easiest way to understand the landscape in the public safety industry. And that’s not all: with updates every 6 months, you can be certain you have the latest information in your hands!


For the first time ever, the handbook is listing companies based on their expertise. Looking for specialised consultancies? How about companies working on eCall, GIS or multimedia communications? From cybersecurity experts to CAD providers, browse only what’s interesting to you.

The handbook is free of charge.


Cybersecurity: Guidelines and Best Practices for Emergency Services

As our lives revolve more and more around technology, we are also increasingly aware of the cybersecurity risks. Public Safety organisations are by no means exempt from this threat, with several suffering recent cyberattacks.

Techniques of cyber criminals are rapidly evolving & hacking tools are increasingly available, making it easier for anyone to launch an attack at any time. Timely security is therefore more critical than ever before.

The latest EENA document aims to increase awareness of the impacts & risks of cyberattacks among Public Safety organisations, including Public Safety Answering Points. Importantly, it also presents practical recommendations for mitigation.

Public Safety organisations will find this document particularly useful as it provides valuable information about how to develop effective safeguards.

This document was written by members of the EENA Working Group on Cybersecurity. EENA would like to thank the authors and contributors:

Authors: Pablo GUTIERREZ ASTILLEROS (Telefónica, EENA Technical Committee Vice-chair) and William MERTKA (EENA Technical Committee Vice-chair).

Contributors: Hadi EL-KHOURY (Information Systems Security Association (ISSA) French Chapter, France), Markus BORNHEIM (Ayava, Germany), Bernard BRABANT (Agence municipale de financement et développement des centres d’urgence 9-1-1 du Québec, Canada), Blair HANKINS (Independent Cybersecurity Expert, USA), Alan HEWARD (Ministry of Business, Innovation & Employment, New Zealand), Min HUANG (Huawei, China), Wolfgang KAMPICHLER (Frequentis, Austria), Dan LAZAREAN (Smartfactor, Romania), Cristina LUMBRERAS (EENA), Christine RUNNEGAR (Internet Society (ISOC)), Henning SCHMIDTPOTT (Integrated Control Centre – Freiburg, Germany) and Kirsty THOM (PeoplePager, New Zealand).

Public Warning in Chile Resilient culture

Public Warning in Chile : EENA Case Study

Chile has a significantly high exposure to disaster risk, with extreme natural events being a major part of its history.

The situation has pushed the country to strengthen its resilience, learning lessons after each major event suffered. Initially exclusively reactive, Chile has turned towards a more preventative attitude, making it today one of the leading countries in coping with major seismic events.

We are pleased to publish our latest document, Public Warning in Chile: Resilient Culture. The document highlights the risks faced by the 4000km long country and discusses how emergency response structures can be used effectively, with a special focus on the use of public warning systems.

EENA would like to thank the authors and contributors of this document, including EENA Members Maria Jesús Pérez Cotta (Spain) and Victor Orellana Acuña (Chile), as well as EENA team members Cristina Lumbreras and Ana Romero.


Emergency services & AED mapping

Chances are you have heard a story about someone who suffered from a cardiac arrest but lived thanks to an Automated External Defibrillator (or AED).

In case of a cardiac arrest, minutes can literally mean the difference between life and death. That is why many emergency services organisations use AED mapping to locate the AED closest to the scene of an incident. That way witnesses can start rescuing a cardiac arrest victim until emergency services arrive.

EENA is happy to publish today a document dedicated to AED mapping highlighting why and how it can have a great impact on emergency services and people in distress. The document also elaborates on the challenges behind implementing and maintaining such a tool and provides concrete recommendations for progress.

EENA would like to thank all contributors to this document that made its publication possible including EENA Members Fulvio Kette (AED Map), Stephen Hines (London Ambulance Service), Pawel Dabrowa (Fire and Rescue Unit, Poland), as well as EENA team members Jerome Paris, Cristina Lumbreras and Demetrios Pyrros.


EENA Annual Report 2017


The last year was a year of change for emergency services and public safety.

Change thanks to new trends: including social media in crises, Waze data helping rescuers, and start-ups bringing their innovative ideas to the table.

Change due to new challenges, such as cybersecurity for emergency service organisations, managing multiple weather disasters and responding to multiple attacks.

Change thanks to progress, including with Advanced Mobile Location, the increasing use of drones by emergency rescuers and the establishment of modern public warning systems.

And the EENA community was there for it all!

We are happy to share with you the EENA Annual Report 2017 in an attempt to capture everything that happened in one short document: documents, webinars, events, new projects, legislation updates and more – all is here.

Once again, we were lucky to be surrounded by great people: partners, members and colleagues who push for change and for improving safety. To all those people, thank you!


Read the Annual Report 2017 on the RELATED DOCUMENTS sidebar.