EENA announces the upcoming launch of the ‘Certificate of Quality Standard for providers of Third Party Service (TPS) eCall’.
EENA has developed this Standard to maximise the quality of TPS eCall services for European citizens. The programme will allow for the first time TPS eCall providers to benchmark themselves against a Standard which is specific to their mission. It will focus on working procedures and operational issues, such as personnel training, adherence to quality principles and documentation processes and procedures.
The ‘Certificate of Quality Standard for providers of TPS eCall’ will be launched in the second semester of 2016. EENA invites all TPS eCall providers to apply for the certificate after its launch, to guarantee the provision of best possible services to citizens. EENA will contact TPS eCall providers for consultation purposes.
Background information: eCall is an emergency call service that notifies the emergency services in case of a road accident. It can be generated either automatically via activation of in-vehicle sensors or manually by vehicle passengers. In April 2015, the European Union (EU) gave the green light for the deployment of eCall services by 31 March 2018. Private companies can offer services similar to the public eCall on their own, called Third-Party-Service eCall (or, TPS eCall), usually as part of a broader set of telematics services.