EENA is the go-to place for thousands of professionals when it comes to emergency services know-how, gathering knowledge and expertise on the sector like few others.

For this reason, EENA provides consultancy services to public authorities and emergency services organisations.


Jerome Paris

Jerome Paris

Services provided

  • Documentation

    • Full access to technical and operational documents prepared by EENA
    • Full access to EENA documents usually reserved to EENA members e.g. Annual reports on emergency calls handling systems and emergency services organisation in Europe and beyond

    Provision of technical and operational advice and recommendations:

    • Briefing by EENA staff to small groups
    • Organisation of workshops/conferences during which we invite international experts to speak on matters identified as crucial for the project
    • Definition/Review of users’ requirements and support on how to implement them
    • Review and advice on the plans and documents provided

    • Coordination of visits to “best in class” emergency calls centres.

Additional information

  • No competition – We do not compete with our corporate members providing consultancy services. We believe that our expertise should rather be used as a complement to their services;
  • No exclusivity – When we respond to a call for proposal/call for tenders, please note that we do not intend to be exclusive and we reserve the right to be in competing consortia;
  • No coordination – In the framework of projects requiring a consortium of several organisations (e.g. EU projects), EENA does not intend to act as coordinator; EENA can be a full member of the consortium or a subcontractor.

Please note that EENA provides consultancy services only to public authorities and emergency service organisations.