EENA ANNUAL PUBLICATION
Public Safety Answering Points – 2018 Global edition
Every year, EENA releases its publication on the organisation of Public Safety Answering Points (PSAPs). Having started by just including European structures, the publication now covers 56 countries worldwide. This document is prepared with the generous contributions of the EENA network of emergency services and public authorities. Read the abstract here.
To access the full document, contact Jérôme Paris: jp@eena.org.
Emergency services resources:
Please find below all documents published by EENA
Training of Emergency Calltakers
NG112 Emergency Services Plugtest 2019 - Report by ETSI
Who-is-Who Handbook in the Public Safety Industry
Emergency Calls in Upcoming EU Legislation
The Role of Geographic Information Systems in NG112
Drone Efficacy Study
EENA/DJI Project Report
Cybersecurity: Guidelines and Best Practices for Emergency Services
Public Warning in Chile: Resilient culture
AED Mapping & Emergency Response
Mobile Identity: Platform for the Emergency Services
NG112 and the new Emergency Services Networks Landscape
eCall and open issues (2018 revision)
Internet Companies in Emergency & Crisis Situations
VOST: Crowdsourcing & Digital Volunteering
HTML5 Geolocation
NG112: Security & Privacy Issues
Public Safety Digital Transformation: Voice Over IP
Mobile Handset Requirements: Communication to Emergency Services
NG112 Emergency Services Plugtest 2017 - Report by ETSI
AML: Additional Requirements & Guidance for Mobile Handset Manufacturers & MNOs
GIS: Value of Spatial Information for Emergency Services
eCall Implementation in Lithuania
Brussels Attacks: Crossover between Research & Reality
Drones Operations Manual Template
WebRTC & Emergency Services
Smart Cities & Emergency Services
What is needed for Interoperability Testing?
GIS112 in Estonia
PEMEA Protocol and Procedures Specification
NG112 Emergency Services Plugtest 2016 - Report by ETSI
The Internet of Things and Emergency Services
AML: Specifications & Requirements
eCall Key Performance Indicators
Media in Authority-to-Citizen Communications
Next Generation eCall
PEMEA Requirements and Functional Architecture
Managing Change
Recording for PSAPs: Future Technology
RPAS and the Emergency Services
Data Sharing between Emergency Services
AML in the UK
Public Warning (updated)
NG112 Transition Models: Implementation Activities
Managing Human Resources in a PSAP
SMS communication with PSAPs and EROs (updated)
eCall TPSP and Emergency Services Authorities Agreement Template (Word Doc)
eCall TPSP and Emergency Services Authorities Agreement template (PDF)
Using and Optimising GIS in Emergency Response
Managing Change: Finland
eCall Factsheet
Access to 112 from Private Networks
Handset Derived Location for Emergency Calls
112 Apps Strategy
Workforce Management
KPIs for Evaluation of a PSAP Operation
Caller Location in Support of Emergency Services (updated)
Managing Change: Regione Lombardia, Italy
Assessing Meaningful Response Times
PEMEA Approval Procedure
Managing the Tendering Process
112 PSAPs Technology
112 Smartphone Apps
NG112 Transition Models
Contingency Plans
Means to Access 112
Promotion of Emergency Numbers
112 and the EU Legislative Framework
Capturing Feedback from Stakeholders
NG112 Long Term Definition Standard for Emergency Services
Overload of Calls
Costs of Providing Emergency Call Answering Services
Call Taking Procedures and Data to be Gathered
Training of 112 Call Takers
112 Terminology
Psychological Support of 112 Call Takers
Public Warning
SMS Access to 112
112 Accessibility for People with Disabilities
Multilingual 112 Calls
Oblique Imagery in Support of Emergency Services
Transnational Emergency Calls
Emergency Silent, Hang-up and Abandoned 112 Calls
Results for NG112: Operational Requirements Survey
112 Service Chain Description
