eCall is an emergency call that can be generated either manually by vehicle passengers or automatically via activation of in-vehicle sensors when a serious road accident occurs. When activated, the in-vehicle eCall system establishes a 112-voice connection directly with the relevant Public Safety Answering Point (PSAP).

eCall will be provided either as a public service (managed by either a public authority or private company) or as a private service (by a Third-Party Service Provider, or TPSP).

EENA has developed this unique Standard to improve the overall provision of TPS eCall across the EU for our citizens. The programme will allow for the first time eCall TPSPs to benchmark themselves against a Standard which is specific to their mission. The Standard will reward those exemplar providers who have been committed to provide a high quality eCall services.

EENA is encouraging all eCall TPSPs to consider applying for the Standard and to take
the first step on this path by requesting your own copy, which is free of charge to receive.


Cristina Lumbreras

Cristina Lumbreras


  • Recognition

    • Assess the quality of your services and show to your customers and to public authorities that the eCall services you provide are high quality
  • Strategic value

    • Be strategically positioned to set up agreements with Emergency Services Organisations to provide national and international end-to-end services to your customers
  • Benchmark yourselves

    • Benchmark yourselves against a standard specific to your mission, created together with Emergency Services from all over the world.
  • Added value advice

    •  Benefit from added-value advice: Allow the certification to identify things that could improve, and use it to build a future roadmap.


  • All Auditors are Lead Auditor trained (ISO 9001)
  • Initial agreement with EENA and pre-audit self assessment
  • Documents, or even agreed samples, should be in English
  • Audit is both desktop-based and field-based
  • Internal peer review by EENA & final decision



Would you like a copy of the Standard? You can contact Cristina Lumbreras, EENA Technical Director, at