Change is a fact of life. Without change there wouldn’t be improvement. New technologies are introduced, reforms take place, and the way people communicate evolves.
Public safety is not immune to this process, especially with the budgetary changes and organisational reforms. NG112 is knocking at the door, because technology improves faster and faster. In a period like this, the need to manage the change couldn’t be higher: Public safety organisations need to make a difference between what is feasible and what is not. Between what is a “nice to have” and a “must have”, between what is acceptable and what is satisfying.
This document tries to undergo all the aspects of managing change in the Public Sector environment with suggestions and considerations for those who are approaching the reform of 112 as a unique emergency number, as well as for those who are changing the way they implement 112 or the ones who are re-organising their emergency services.
EENA would like to thank Mrs. Iratxe Gomez (Atos) and Mr. Luca Bergonzi (Beta80), Co-Chairs of EENA Operations Committee, for their valuable contributions to this publication.
To read the document, please click here.