Francisco is Esri’s Public Safety Business Development Executive for the European Region. An experienced consultant, sales and project manager in GIS (Geographical Information Systems) with more than 20 years of experience using GIS tools from several providers to different markets (Energy & Utilities, Telecoms, Government, Defence & Intel, Public Safety & Homeland Security, to refer the most important ones). He has attained a large experience in delivering the solutions to the client in time and on budget guaranteeing the client requirements and satisfaction. Other areas of interest are training (more than 15 years of experience in training persons for IT, GIS and Engineering) from training itself to preparation of training material and courses, user support as team coordinator using ITIL norms and client management (from direct support to identification of new opportunities).