CoVID-19 resources for emergency services

As we continue to closely follow the coronavirus outbreak around the world, we come across and receive several resources related to COVID-19. In this page, you can find a selection of documents, lessons learnt, guidelines and more that we believe could help support the work of emergency services.

We will continue updating this site regularly with new information. Do you know any other resources that could be useful for emergency services? Would you like to share your experience and lessons learnt? Get in touch with Jerome Paris at [email protected]

EENA Materials



EENA – Document

Report: Impact of COVID-19 on PSAP activities
Added on 15 September
Access it here

Appendices available here for detailed information per country

EENA – Document

COVID-19: impact on mental health and domestic
abuse helplines – Added on 7 August
Access it here

CC:IPS – Document

Global Recommendations for Emergency Services Organisations
during the COVID-19 outbreak – Added on 8 April
Access it here

EENA & AREU, Italy – Document

COVID-19: Triage procedure in Lombardy Region, Italy – Added on 27 May
Access it here

EENA – Document

COVID-19 Apps – Updated on 7 May
Access it here

EENA – Document

COVID-19 and Online Platforms – Updated on 22 April
Access it here

EENA – Document

EENA recommendations for Emergency Services Organisations
during the COVID-19 outbreak – Added on 31 March
Access it here

EENA – Document

Data and strategies on emergency calls & public warning during COVID-19 outbreak – Added on 25 March
Access it here
Appendix: Breakdown of data and strategies per country – Access it hereUpdated on 11 May

EENA – Webinar: Republic of Korea’s response to COVID-19

Presented on 14 May, find all materials and recording here

EENA – Webinar: Crisis Communications Training with Twitter

Presented on 8 May, find resources shared by speakers here

EENA & Twitter – Apply to verify your account

*Only for emergency services organisations & publich authorities in charge of public safety issues
Find how here – Added on 20 May

EENA – Webinar: Austrian emergency medical calls during COVID-19

Presented on 4 May, find all materials and recording here

EENA – Webinar: How disinformation & cyberthreats affect emergency services during COVID-19 outbreak

Presented on 6 April, find all materials and recording here

EENA – Webinar: Data and strategies on emergency calls & public warning during COVID-19 outbreak

Discussion and presentation of information gathered, on 27 March at 15h – Updated on 25 March
Access it here

EENA – Interview: Alberto Zoli, General Manager of Lombardy’s Agency for Emergency Management (AREU)

Dr Zoli shares with us the lessons learnt from the forefront of the fight against COVID-19, from unplanned re-organisation to the implementation of new protocols, as well as suggestions for other 112 and public safety organisations in Europe as the outbreak advances. – Added on 27 March
Access it here
Access flow of calls diagram mentioned in the interview here

Recommendations & Guidelines

Global – CC:IPS

Global Recommendations for Emergency Services Organisations
during the COVID-19 outbreak – Added on 8 April
Access it here

Global- World Health Organisation (WHO)

Critical preparedness, readiness and response actions for COVID-19 – Added on 20 March
Access it here

Hospital readiness checklist for COVID-19 – Added on 13 March
Access it here

Report of the WHO-China Joint Mission on Coronavirus Disease 2019 (COVID-19) – Added on 20 March
Access it here

Strengthening Preparedness for COVID-19 in Cities and Urban Settings– Added on 4 May
Access it here

Global – United Nations Inter-Agency Standing Committee (IASC)

Interim guidance from the IASC on COVID-19 outbreak readiness and response – Added on 18 March
Access it here

Global – Twitter Safety

Update on continuity strategy during COVID-19 – Added on 19 March
Access it here

Global – CyberPeace Lab 

Webinar: COVID-19 Infodemic: How to Protect the Health Sector from Cyberattacks – Presented on 16 April
Access it here

Global – International Telecommunication Union (ITU)

Guidelines: On how to ensure that digital information, services and products are accessible by all people,including Persons with Disabilities during COVID-19 – Added on 20 April
Access it here

Global – COVIDLocal

Frontline Guide for Local Decision-Makers– Added on 29 April
Access it here

Italy – Italian College of Anaesthesia, Analgesia, Resuscitation and Intensive Care (Società Italiana di Anestesia, Analgesia, Rianimazione e Terapia Intensiva)

Raccomandazioni di etica clinica per l’ammissione a trattamenti intensivi e per la loro sospensione, in condizioni eccezionali di squilibrio tra necessità e risorse disponibili – Added on 13 March
Access it here

Main takeaways translated in English by Yascha Mounk, Associate Professor, Johns Hopkins School of Advanced International Studies – Added on 13 March
Access it here

United-Kingdom – The British Psychological Society

Psychological perspectives: Advice from psychology on how to communicate – Added on 13 March
Acess it here

United Kingdom – Imperial College COVID-19 Response Team

Impact of non-pharmaceutical interventions (NPIs) to reduce COVID-19 mortality and healthcare demand- Added on 18 March
Access it here

United Kingdom – Royal College of Midwives, Royal College of Paediatrics and Child Health, Public Health England and Health Protection Scotland

Coronavirus (COVID-19) infection and pregnancy – Added on 19 March
Access it here

United Kingdom – Winton Centre for Risk and Evidence Communication, University of Cambridge

Coronavirus and public trust – Added on 27 March
Access it here

United Kingdom – BAPCO

Supporting mental health during the pandemic – Added on 21 April
Access it here

USA – Centers for Disease Control and Prevention (CDC), Department of Health

Interim Guidance for Emergency Medical Services (EMS) Systems and 911 Public Safety Answering Points (PSAPs) for COVID-19 in the United States – Added on 13 March
Access it here

Interim Guidance: Public Health Communicators Get Your Community Ready for Coronavirus Disease 2019 (COVID-19) – Added on 24 March
Access it here

Interim Guidance: Implementing Safety Practices for Critical Infrastructure Workers Who May Have Had Exposure to a Person with Suspected or Confirmed COVID-19 – Added on 10 April
Access it here

What Law Enforcement Personnel Need to Know about Coronavirus Disease 2019 (COVID-19) – Added on 14 May
Access it here

USA – Department of Transportation

Preparing for Pandemic Influenza: Recommendations for Protocol Development for 9-1-1 Personnel and Public Safety Answering Points (PSAPs) – Added on 13 March
Access it here

USA – National Emergency Number Association (NENA)

Crisis Communication Guide for Catastrophic Public Health Emergencies – Added on 5 June
Access it here

Coronavirus (COVID-19) Resources- Added on 17 March
Access it here

How 9-1-1 Is Changing in a COVID-19 World – Added on 13 May
Access it here

COVID-19 Pandemic Continuity of Operations Response Plan for Resurgence of Pandemic – Joint document by NENA, the National 911 Program, APCO, IAED, NASNA, and PowerPhone Inc
Added on 13 May
Access it here

USA – Milford’s HamletHub

Guidelines for CSP First Responders Treating COVID-19 Patients – Added on 20 March
Access it here

USA – Johns Hopkins Bloomberg School of Public Health

Recommendations for a Metropolitan COVID-19 Response – Added on 7 April
Access it here

USA – Resuscitation Academy

COVID-19: 10 Steps to help patients while staying safe – Added on 7 April
Access it here

USA – National Fire Protection Association

Resource to Help First Responders Manage Infection Control During COVID-19 – Added on 20 April
Access it here

USA – U.S. Department of Health & Human Services

COVID-19 Alternate Care Site Resources – Added on 28 April
Access it here

Americas – Organization of Americas States (OAS) Emergency & Security Systems Virtual Community

COVID-19 resource library – Added on 13 May
Access it here

Belgium – Epidemiology of infectious diseases

Interim clinical guidance for patients suspected of/confirmed with COVID- 19 in Belgium – Added on 20 March
Access it here

European – European Commission

Guidelines on EU Emergency Assistance in Cross-Border Cooperation in Healthcare related to the COVID-19 crisis – Added on 8 April
Access it here

Coronavirus: EU guidance for a safe return to the workplace – Added on 25 April
Access it here

Experiences, best practices & lessons learnt

Switzerland – via the Scandinavian Journal of Trauma, Resuscitation and Emergency Medicine

Lausanne medical dispatch centre’s response to COVID-19 – Added on 27 May  Access it here

Italy – GiViTI (Gruppo italiano per la Valutazione degli interventi in Terapia Intensiva)

COVID-19 dedicated GiViTI video conference with intensivists from North of Italy sharing their initial experience with Coronavirus SARSCoV19 epidemics: lung ultrasound LUS, prone positioning, MV, ECMO… it’s like a tsunami, you can’t understand if you are not in.

Recordings of the conference (for the ones speaking in Italian!) available thanks to Istituto Mario Negri – Added on 13 March  Access it here

Infographic summarising their first-hand experience on preps, early diagnosis & patient management – Added on 13 March Access it here

Italy – Maurizio Cecconi, MD, of Humanitas University in Milan

Video interview run by JAMA (Journal of the American Medical Association): Physicians in Lombardy, Italy, have been overwhelmed by COVID-19 patients requiring critical care. Based on an existing ECMO center network they developed an ICU network to rapidly identify, triage, and manage patients infected with SARS-2-CoV. Maurizio Cecconi, MD, of Humanitas University in Milan discusses the region’s approach to the surge, including clinical and supply management, health care worker training and protection, and ventilation strategies, with JAMA Editor Howard Bauchner. – Added on 17 March
Access it here

Italy – Article published in JAMA on March 13 by Giacomo Grasselli, MD; Antonio Pesenti, MD; Maurizio Cecconi, MD

Critical Care Utilization for the COVID-19 Outbreak in Lombardy – Early Experience and Forecast During an Emergency Response- Added on 17 March
Access it here

Italy – adnkronos (article)

Acute respiratory failure must be detected very quickly, when it is not yet felt by the patient – Added on 20 March
Access it here (in Italian)

Italy – The Lancet

The response of Milan’s Emergency Medical System to the COVID-19 outbreak in Italy – Added on 23 March
Access it here

Italy – Harvard Business Review

Lessons from Italy’s Response to Coronavirus – Added on 30 March
Access it here

Singapore – The Straits Times

Coronavirus cases in Singapore: What we know so far – Added on 13 March
Access it here

United-Kingdom – Simon Carley, Professor of Emergency Medicine in Manchester

COVID19 simulations in Manchester – Twitter thread of thoughts and advice – Added on 13 March
Access it here

United-Kingdom – Crisis Response Journal

Chinese doctors offer free online advice on Covid-19 treatment and experience – Added on 23 March
Access it here

Europe – NO-FEAR project

Webinars, interviews with experts and information exchanges – Added on 17 March
Access it here

Europe – European Society for Emergency Medicine (EUSEM INPO)

Webinars: European & Asian COVID-19 update – Added on 4 May
Access it here

China – Global MediXchange for Combating COVID-19

 Handbook with comprehensive guidelines and best practices by China’s top experts for coping with COVID-19. – Added on 26 March
Access it here

Republic of Korea – Ministry of Economy and Finance (MOEF)

Tackling COVID-19: Health, Quarantine and Economic Measures of South Korea – Added on 6 April
Access it here

Republic of Korea – Korean National Police Agency

Policing under and against COVID-19 in South Korea – Added on 20 April
Access it here

United States – NENA, the 911 Association

9-1-1 & COVID-19: A Report on PSAPs During the Pandemic – Added on 6 April
Access it here

Worldwide – Microsoft Transform

How international health care organizations are using bots to help fight COVID-19 – Added on 13 April
Access it here

Research

Global – The Lancet

 Coronavirus Resource Centre – Added on 20 March
Access it here

Global – Semantic Scholar

COVID-19 Open Research Dataset (CORD-19) – Added on 24 March
Access it here

Global – Nature Research Journal

Temporal dynamics in viral shedding and transmissibility of COVID-19 – Added on 15 April
Access it here

Global – Johns Hopkins Bloomberg School of Public Health & Boston University School of Public Health

Health Intervention Tracking for COVID-19 (HIT-COVID) a Living Global Database – Added on 5 May
Access it here

equipment

European Commission
COVID-19: Commission creates first ever rescEU stockpile of medical equipment – Added on 19 March
Access it here

European Commission
European standards for medical supplies made freely available to facilitate increase of production – Added on 23 March
Access it here

Global – Society for Academic Emergency Medicine (SAEM)
A Single Ventilator for Multiple Simulated Patients to Meet Disaster Surge – Added on 19 March
Access it here

Global – Forbes (article)
There’s A Shortage Of Ventilators For Coronavirus Patients, So This International Group Invented An Open Source Alternative That’s Being Tested Next Week – Added on 20 March
Access it here

Forbes
Coronavirus Business Tracker: How The Private Sector Is Fighting The COVID-19 Pandemic – Added on 1 April
Access it here

Le Monde (in French)
Coronavirus : « Suis-je infecté ? Si oui, que faire ? Qui contacter ? » résumé en un graphique fléché – Added on 16 April
Access it here