CoVID-19 resources for emergency services
As we continue to closely follow the coronavirus outbreak around the world, we come across and receive several resources related to COVID-19. In this page, you can find a selection of documents, lessons learnt, guidelines and more that we believe could help support the work of emergency services.
We will continue updating this site regularly with new information. Do you know any other resources that could be useful for emergency services? Would you like to share your experience and lessons learnt? Get in touch with Jerome Paris at [email protected]
EENA Materials
EENA – Document
Report: Impact of COVID-19 on PSAP activities
– Added on 15 September
Access it here
Appendices available here for detailed information per country
EENA – Document
COVID-19: impact on mental health and domestic
abuse helplines – Added on 7 August
Access it here
CC:IPS – Document
Global Recommendations for Emergency Services Organisations
during the COVID-19 outbreak – Added on 8 April
Access it here
EENA & AREU, Italy – Document
COVID-19: Triage procedure in Lombardy Region, Italy – Added on 27 May
Access it here
EENA – Document
COVID-19 Apps – Updated on 7 May
Access it here
EENA – Document
COVID-19 and Online Platforms – Updated on 22 April
Access it here
EENA – Document
EENA recommendations for Emergency Services Organisations
during the COVID-19 outbreak – Added on 31 March
Access it here
EENA – Document
Data and strategies on emergency calls & public warning during COVID-19 outbreak – Added on 25 March
Access it here
Appendix: Breakdown of data and strategies per country – Access it here – Updated on 11 May
EENA – Webinar: Republic of Korea’s response to COVID-19
Presented on 14 May, find all materials and recording here
EENA – Webinar: Crisis Communications Training with Twitter
Presented on 8 May, find resources shared by speakers here
EENA & Twitter – Apply to verify your account
*Only for emergency services organisations & publich authorities in charge of public safety issues
Find how here – Added on 20 May
EENA – Webinar: Austrian emergency medical calls during COVID-19
Presented on 4 May, find all materials and recording here
EENA – Webinar: How disinformation & cyberthreats affect emergency services during COVID-19 outbreak
Presented on 6 April, find all materials and recording here
EENA – Webinar: Data and strategies on emergency calls & public warning during COVID-19 outbreak
Discussion and presentation of information gathered, on 27 March at 15h – Updated on 25 March
Access it here
EENA – Interview: Alberto Zoli, General Manager of Lombardy’s Agency for Emergency Management (AREU)
Dr Zoli shares with us the lessons learnt from the forefront of the fight against COVID-19, from unplanned re-organisation to the implementation of new protocols, as well as suggestions for other 112 and public safety organisations in Europe as the outbreak advances. – Added on 27 March
Access it here
Access flow of calls diagram mentioned in the interview here
Recommendations & Guidelines
Global – CC:IPS
Global Recommendations for Emergency Services Organisations
during the COVID-19 outbreak – Added on 8 April
Access it here
Global- World Health Organisation (WHO)
Critical preparedness, readiness and response actions for COVID-19 – Added on 20 March
Access it here
Hospital readiness checklist for COVID-19 – Added on 13 March
Access it here
Report of the WHO-China Joint Mission on Coronavirus Disease 2019 (COVID-19) – Added on 20 March
Access it here
Strengthening Preparedness for COVID-19 in Cities and Urban Settings– Added on 4 May
Access it here
Global – United Nations Inter-Agency Standing Committee (IASC)
Interim guidance from the IASC on COVID-19 outbreak readiness and response – Added on 18 March
Access it here
Global – Twitter Safety
Update on continuity strategy during COVID-19 – Added on 19 March
Access it here
Global – CyberPeace Lab
Webinar: COVID-19 Infodemic: How to Protect the Health Sector from Cyberattacks – Presented on 16 April
Access it here
Global – International Telecommunication Union (ITU)
Guidelines: On how to ensure that digital information, services and products are accessible by all people,including Persons with Disabilities during COVID-19 – Added on 20 April
Access it here
Global – COVIDLocal
Frontline Guide for Local Decision-Makers– Added on 29 April
Access it here
Italy – Italian College of Anaesthesia, Analgesia, Resuscitation and Intensive Care (Società Italiana di Anestesia, Analgesia, Rianimazione e Terapia Intensiva)
Raccomandazioni di etica clinica per l’ammissione a trattamenti intensivi e per la loro sospensione, in condizioni eccezionali di squilibrio tra necessità e risorse disponibili – Added on 13 March
Access it here
Main takeaways translated in English by Yascha Mounk, Associate Professor, Johns Hopkins School of Advanced International Studies – Added on 13 March
Access it here
United-Kingdom – The British Psychological Society
Psychological perspectives: Advice from psychology on how to communicate – Added on 13 March
Acess it here
United Kingdom – Imperial College COVID-19 Response Team
Impact of non-pharmaceutical interventions (NPIs) to reduce COVID-19 mortality and healthcare demand- Added on 18 March
Access it here
United Kingdom – Royal College of Midwives, Royal College of Paediatrics and Child Health, Public Health England and Health Protection Scotland
Coronavirus (COVID-19) infection and pregnancy – Added on 19 March
Access it here
United Kingdom – Winton Centre for Risk and Evidence Communication, University of Cambridge
Coronavirus and public trust – Added on 27 March
Access it here
United Kingdom – BAPCO
Supporting mental health during the pandemic – Added on 21 April
Access it here
USA – Centers for Disease Control and Prevention (CDC), Department of Health
Interim Guidance for Emergency Medical Services (EMS) Systems and 911 Public Safety Answering Points (PSAPs) for COVID-19 in the United States – Added on 13 March
Access it here
Interim Guidance: Public Health Communicators Get Your Community Ready for Coronavirus Disease 2019 (COVID-19) – Added on 24 March
Access it here
Interim Guidance: Implementing Safety Practices for Critical Infrastructure Workers Who May Have Had Exposure to a Person with Suspected or Confirmed COVID-19 – Added on 10 April
Access it here
What Law Enforcement Personnel Need to Know about Coronavirus Disease 2019 (COVID-19) – Added on 14 May
Access it here
USA – Department of Transportation
Preparing for Pandemic Influenza: Recommendations for Protocol Development for 9-1-1 Personnel and Public Safety Answering Points (PSAPs) – Added on 13 March
Access it here
USA – National Emergency Number Association (NENA)
Crisis Communication Guide for Catastrophic Public Health Emergencies – Added on 5 June
Access it here
Coronavirus (COVID-19) Resources- Added on 17 March
Access it here
How 9-1-1 Is Changing in a COVID-19 World – Added on 13 May
Access it here
COVID-19 Pandemic Continuity of Operations Response Plan for Resurgence of Pandemic – Joint document by NENA, the National 911 Program, APCO, IAED, NASNA, and PowerPhone Inc
Added on 13 May
Access it here
USA – Milford’s HamletHub
Guidelines for CSP First Responders Treating COVID-19 Patients – Added on 20 March
Access it here
USA – Johns Hopkins Bloomberg School of Public Health
Recommendations for a Metropolitan COVID-19 Response – Added on 7 April
Access it here
USA – Resuscitation Academy
COVID-19: 10 Steps to help patients while staying safe – Added on 7 April
Access it here
USA – National Fire Protection Association
Resource to Help First Responders Manage Infection Control During COVID-19 – Added on 20 April
Access it here
USA – U.S. Department of Health & Human Services
COVID-19 Alternate Care Site Resources – Added on 28 April
Access it here
Americas – Organization of Americas States (OAS) Emergency & Security Systems Virtual Community
COVID-19 resource library – Added on 13 May
Access it here
Belgium – Epidemiology of infectious diseases
Interim clinical guidance for patients suspected of/confirmed with COVID- 19 in Belgium – Added on 20 March
Access it here
European – European Commission
Guidelines on EU Emergency Assistance in Cross-Border Cooperation in Healthcare related to the COVID-19 crisis – Added on 8 April
Access it here
Coronavirus: EU guidance for a safe return to the workplace – Added on 25 April
Access it here
Experiences, best practices & lessons learnt
Switzerland – via the Scandinavian Journal of Trauma, Resuscitation and Emergency Medicine
Lausanne medical dispatch centre’s response to COVID-19 – Added on 27 May Access it here
Italy – GiViTI (Gruppo italiano per la Valutazione degli interventi in Terapia Intensiva)
COVID-19 dedicated GiViTI video conference with intensivists from North of Italy sharing their initial experience with Coronavirus SARSCoV19 epidemics: lung ultrasound LUS, prone positioning, MV, ECMO… it’s like a tsunami, you can’t understand if you are not in.
Recordings of the conference (for the ones speaking in Italian!) available thanks to Istituto Mario Negri – Added on 13 March Access it here
Infographic summarising their first-hand experience on preps, early diagnosis & patient management – Added on 13 March Access it here
Italy – Maurizio Cecconi, MD, of Humanitas University in Milan
Video interview run by JAMA (Journal of the American Medical Association): Physicians in Lombardy, Italy, have been overwhelmed by COVID-19 patients requiring critical care. Based on an existing ECMO center network they developed an ICU network to rapidly identify, triage, and manage patients infected with SARS-2-CoV. Maurizio Cecconi, MD, of Humanitas University in Milan discusses the region’s approach to the surge, including clinical and supply management, health care worker training and protection, and ventilation strategies, with JAMA Editor Howard Bauchner. – Added on 17 March
Access it here
Italy – Article published in JAMA on March 13 by Giacomo Grasselli, MD; Antonio Pesenti, MD; Maurizio Cecconi, MD
Critical Care Utilization for the COVID-19 Outbreak in Lombardy – Early Experience and Forecast During an Emergency Response- Added on 17 March
Access it here
Italy – adnkronos (article)
Acute respiratory failure must be detected very quickly, when it is not yet felt by the patient – Added on 20 March
Access it here (in Italian)
Italy – The Lancet
The response of Milan’s Emergency Medical System to the COVID-19 outbreak in Italy – Added on 23 March
Access it here
Italy – Harvard Business Review
Lessons from Italy’s Response to Coronavirus – Added on 30 March
Access it here
Singapore – The Straits Times
Coronavirus cases in Singapore: What we know so far – Added on 13 March
Access it here
United-Kingdom – Simon Carley, Professor of Emergency Medicine in Manchester
COVID19 simulations in Manchester – Twitter thread of thoughts and advice – Added on 13 March
Access it here
United-Kingdom – Crisis Response Journal
Chinese doctors offer free online advice on Covid-19 treatment and experience – Added on 23 March
Access it here
Europe – NO-FEAR project
Webinars, interviews with experts and information exchanges – Added on 17 March
Access it here
Europe – European Society for Emergency Medicine (EUSEM INPO)
Webinars: European & Asian COVID-19 update – Added on 4 May
Access it here
China – Global MediXchange for Combating COVID-19
Handbook with comprehensive guidelines and best practices by China’s top experts for coping with COVID-19. – Added on 26 March
Access it here
Republic of Korea – Ministry of Economy and Finance (MOEF)
Tackling COVID-19: Health, Quarantine and Economic Measures of South Korea – Added on 6 April
Access it here
Republic of Korea – Korean National Police Agency
Policing under and against COVID-19 in South Korea – Added on 20 April
Access it here
United States – NENA, the 911 Association
9-1-1 & COVID-19: A Report on PSAPs During the Pandemic – Added on 6 April
Access it here
Worldwide – Microsoft Transform
How international health care organizations are using bots to help fight COVID-19 – Added on 13 April
Access it here
Research
Global – The Lancet
Coronavirus Resource Centre – Added on 20 March
Access it here
Global – Semantic Scholar
COVID-19 Open Research Dataset (CORD-19) – Added on 24 March
Access it here
Global – Nature Research Journal
Temporal dynamics in viral shedding and transmissibility of COVID-19 – Added on 15 April
Access it here
Global – Johns Hopkins Bloomberg School of Public Health & Boston University School of Public Health
Health Intervention Tracking for COVID-19 (HIT-COVID) a Living Global Database – Added on 5 May
Access it here
equipment
European Commission
COVID-19: Commission creates first ever rescEU stockpile of medical equipment – Added on 19 March
Access it here
European Commission
European standards for medical supplies made freely available to facilitate increase of production – Added on 23 March
Access it here
Global – Society for Academic Emergency Medicine (SAEM)
A Single Ventilator for Multiple Simulated Patients to Meet Disaster Surge – Added on 19 March
Access it here
Global – Forbes (article)
There’s A Shortage Of Ventilators For Coronavirus Patients, So This International Group Invented An Open Source Alternative That’s Being Tested Next Week – Added on 20 March
Access it here
Forbes
Coronavirus Business Tracker: How The Private Sector Is Fighting The COVID-19 Pandemic – Added on 1 April
Access it here
Le Monde (in French)
Coronavirus : « Suis-je infecté ? Si oui, que faire ? Qui contacter ? » résumé en un graphique fléché – Added on 16 April
Access it here