Emergency services operate very differently across continents. Even within the same country, there can be differences in the structure, technologies and procedures of each organisation. As a result, understanding and comparing systems is a big challenge for emergency professionals.

That’s why EENA prepares every year its reference guide to understanding PSAP operations and emergency response in 57 countries worldwide.

What can be found in the report?

  •      Different 112 models, national structures and the context in which each PSAP operates
  •      Emergency numbers and yearly calls overview
  •      Status of eCall, apps, drones, Advanced Mobile Location, accessibility, public warning…
  •      Ongoing projects, reforms, upgrades
  •      National legislation and regulations
  •     …and much more

Find the abstract here

EENA would like to warmly thank our members from emergency services and public authorities for making this publication possible with their contributions!

EENA Members receive the “Public Safety Answering Points (PSAPs) – Global edition 2019” Report as part of the services included in your EENA membership.

Would you like access to the full document?
Please reach out to Jérôme Pâris at [email protected]