Publication of the ‘Capturing Feedback from Stakeholders’ EENA Operations Document
EENA Publication – Within the world of emergency services, feedback goes beyond comments, questions, complaints or concerns about the delivery of service; it could be emotively described as a life or death process. The "Capturing Feedback from Stakeholders" Operations Document aims to outline some of the best practices and to inspire PSAPs to self-reinforce or […]
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Norwegian Civilian Mobile Danger Alert System Goes Live
Norwegian communications regulator Nkom said that national mobile phone danger warning system went live on 14 February. A demonstration of Nodvarsel at the police directorate presented the system’s audio alarm and text messaging. Nine out of ten handsets will be able to receive an emergency alert if a serious incident occurs, and this number will […]
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Emergency Satellite SOS Goes Live in Six More Countries
As planned, Apple today expanded Emergency SOS via Satellite to Austria, Belgium, Italy, Luxembourg, the Netherlands, and Portugal. In a press release, Apple said the feature requires the iOS 16.4 update released today to function in these countries. Emergency SOS via Satellite enables iPhone 14 models to connect to Globalstar satellites in countries where the […]
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Denmark Launches Mobile-Based Public Warning System
Denmark’s mobile-based warning system has launched. Watch the video or explore the site to learn more about what this means. The website contains information on Denmark’s public alert system, as well as Q&As and more information on how to act when you receive an alert. On 3rd May at 12pm, Denmark will test the alert […]
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False Calls Originating from Android Devices Acknowledged by Handset Operators
EENA has been alerted by some of our members about a surge in automatic false calls originating from Android devices. In some cases, false calls may originate from a handset without the handset owner realizing or being aware that their mobile phone is making an emergency call. Both Google and Samsung are aware of the […]
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Cell Broadcast Used for the First Time in Mainland France
FR-Alert, France’s new public warning system, was used for the first time in mainland France due to meteorological conditions on July 11. Authorities used the new smartphone emergency alert system to alert people in areas affected by storms in the east of the country. Many residents of eastern France saw an unprecedented notification appear on […]
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Switzerland Fully Implements Next Generation 112
Switzerland has fully implemented Next Generation 112 (NG112), as of 13 January 2024. NG112 (eCall112 with MSD & AML) has been successfully introduced nationwide in Switzerland with the following technicalities: All 55 PSAPs in Switzerland have productive access to the central LIS via LIS proxy in order to obtain the network localisation, AML and MSD […]
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