Currently emergency services are only reachable by voice telephone calls. NG112 is about integrating new technologies with emergency services, in order to receive not just voice, but location information, real-time text, photos, video calls and other data. Emergency services have to change their technology to be part of the future, which means to embrace internet-based communications.

Next generation 112

The NG112 architecture enables to modernise emergency communications, allowing for far more data collection (text, video, location or additional data) which will result in an optimised, more efficient, response.NG112 also helps ensuring equivalent access for all citizens, including the population living with disabilities

This will change the way emergency responses work, but also how operators, mobile networks and others function. Separate networks will be deployed for emergency centres, providing new possibilities and improvement of the working processes, eg. more efficient routing that could identify the language of the caller. Moreover, moving on to dedicated networks for public safety organisations would also render them less vulnerable against cyberattacks, securing emergency response.

NG112 project

Launched at EENA’s Conference 2019 in Dubrovnik (Croatia), EENA’s new project will bring together a consortia of partners (one consortium per each participating country), to test and deploy the technical architecture enabling NG112 in different European countries, with a focus on demonstrating its use in real-life environments.

Proposed test situations include routing based on location, video and real-time text communications, calls through connected objects and broadcast of public warning messages through home speakers. The use cases are not exhaustive and interested participants are invited to propose additional test situations.

In order to apply for the project, emergency services and private organisations have to build a consortium. This consortium must ensure that they can test a full NG112 call between user equipment and a PSAP based on international standards. Each consortium must involve at least one PSAP.

Different types of stakeholders may be needed, including:

  • Device providers
  • Telecommunications providers
  • NG112 architecture components
  • CAD providers
  • Emergency services organisations

Meet the consortia


Austria, Italy & Denmark

  • Participants: Copenhagen Greater Fire Department, Leitstelle Tirol Gesellschaft mbH, CUE (Centrale Unica di Emergenza) Trento, 112 Bolzano, Beta 80, Frequentis & GridGears
  • Observer: Austrian Regulatory Authority for Broadcasting and Telecommunications
  • Objective: test international mapping and routing, live texting and PSAP integration


  • Participants: Croatian Civil Protection Directorate & King ICT
  • Objective: test emergency video, real-time text and voice call on NG112 architecture


  • Participants: Ambulance and Emergency Physicians Association, Turkish Ministry of Health, Armakom Information Technologies Inc., Havelsan & Turkcell
  • Objective: test call routing, emergency video call and real time text