Currently emergency services are only reachable by voice telephone calls. NG112 is about integrating new technologies with emergency services, in order to receive not just voice, but location information, real-time text, photos, video calls and other data. Emergency services have to change their technology to be part of the future, which means to embrace internet-based communications.
Launched at EENA’s Conference 2019 in Dubrovnik (Croatia), EENA’s new project will bring together a consortia of partners (one consortium per each participating country), to test and deploy the technical architecture enabling NG112 in different European countries, with a focus on demonstrating its use in real-life environments.
Proposed test situations include routing based on location, video and real-time text communications, calls through connected objects and broadcast of public warning messages through home speakers. The use cases are not exhaustive and interested participants are invited to propose additional test situations.
In order to take part in the project, emergency services and private organisations have built different consortia. Each consortium must ensure that they can test a full NG112 call between user equipment and a PSAP based on international standards, and must involve at least one PSAP.
Different types of stakeholders include:
- Device providers
- Telecommunications providers
- NG112 architecture components
- CAD providers
- Emergency services organisations