26 April 2018, Slovenia. The European Emergency Number Association (EENA) announces that OnStar Europe Ltd. is the first company to be awarded the EENA Certificate of Quality specifically created for Third Party Services (TPS) Providers handling vehicle-based emergency requests. The Standard was developed to maximise the quality of TPS emergency call services for European citizens.
For the first time, the programme – developed by the EENA – allows TPS providers handling vehicle-based emergency requests to benchmark themselves against a Standard which is specific for their mission. It focuses on working procedures and operational issues, such as personnel training, adherence to quality principles and documentation processes and procedures.
“We are incredibly proud to have earned the Certificate of Quality from EENA,” said Brian McCreavy, managing director OnStar Europe Ltd., “which proves how committed we are to our customers’ safety, and aiding the emergency professionals helping our OnStar Subscribers in emergency situations.”
The Certificate is awarded for a duration of 3 years and is reviewed annually. The programme is focused on the principle of benchmarking. Each TPS provider is judged against specific audit criteria relating to the delivery of their overall service. In this way, the audit allows the TPS provider to identify any gaps that may exist in its service and equip it to make the necessary changes to comply with the programme requirements.
Through this certification programme, the vision is that European citizens will have access to consistent, high-quality TPS provider emergency services.
Useful links and information:
Find out more about EENA’s TPSP Certification here
Find out more about EENA’s PSAP Certification here
Information about EENA:
The European Emergency Number Association (EENA) is a Brussels-based NGO established in 1999. Our strategic mission is to improve the responses made by emergency services. As an NGO, EENA is an independent and impartial organisation, and does not seek to represent the interests of any one organisation, technology or product. Tactically, this manifests itself with the creation of several engagement platforms (conferences, workshops, working groups, web meetings) to bring the supply-side (vendors, manufacturers, integrators) and the demand-side (emergency service organisations, government ministries, regulators, etc) together with a view to discussing legal, technical and operational matters in a thought-leadership and impactful style. EENA has c1500 public safety officials from 80 countries in its network, while 90 vendors and manufacturers make up the supply-side equation.
Information about Onstar:
Launched in 1996, OnStar is a wholly owned subsidiary of GM Holdings LLC (“GM”) and offers emergency, security, navigation, connections and vehicle manager services in Chevrolet, Buick, GMC, Cadillac, Opel and Vauxhall models. Totalling nearly 10 million customers in North America, Europe, China and South America, OnStar offers a range of standard, subscription and a la carte services such as Advanced Diagnostics, Automatic Crash Response, Stolen Vehicle Assistance, and 4G LTE Wi-Fi. OnStar Europe Ltd. offers OnStar services in Europe since 2015.