Social media have a significant impact on emergency management; recent crises have made that clear. More and more public safety professionals embrace the trend but there is a lot of room for progress.

Knowledge-sharing, best practices and empirical examples can only contribute to the improvement of social media in emergency management, or SMEM.

As a result, EENA has produced a series of documents and webinars dedicated to SMEM. The aim is for the public safety community to gain access to a comprehensive set of resources that can push for progress and provide a solid basis for emergency services to build on.