Markus is actively working in the ICT industry since 1985. He started his professional career with Deutsche Telekom, studied Communications Engineering at the Technical University of Aachen, with a university degree in 1995. Working as a consultant for Avaya since 2000, he contributed to helping largest global organisations to move from traditional telephone networks to IP-based, multichannel communication platforms. In his role as a Consulting Sales Engineer in Avaya, Markus focuses on the Public Safety Emergency Services sector in the EU, supporting Avaya account teams across the EU region and beyond with his vertical insight and expertise. His regional focus allows him to understand future requirements in the public safety vertical to be picked up and translated into product development requests.