PSAP Achievement Award: Control Room Vest Police District, Norway

For rescue of tourist trapped in glacier

High quality photo

Jurgen, a tourist from Canada, was trapped 20 metres down a crevasse in the Folgefonna glacier in Norway. He was completely alone and did not know where he was. He only knows the general area—but this is 200 square km area, which is hostile and dangerous. He called emergency services but was gradually losing phone battery and consciousness. The call taker stayed on the phone and was determined to do everything possible to find him. Using rescue helicopters they managed to narrow down the search area by listening over the phone to the sound getting louder. The team fully committed to Jurgen’s rescue and were able to pull him from the crevasse alive.

A comment from the National Police Directorate, Norway, who nominated Control Room Vest Police for this award:

“The National Police Directorate nominated Western Police District for the 112 Award 2019 in the category “PSAP Achievement Award” because of the extraordinary work in this mission. The operator kept calm and the team worked well, and together they managed to locate the site of the accident and rescue the Canadian tourist. This is a great example of all the important work that is being done in control rooms, and the particular efforts in this rescue operation was crucial to saving the Canadian tourist’s life. The Head of the Public Security department at the National Police Directorate in Norway, Mr. Knut Smedsrud, would like to extend his congratulations to the team from Western Police District.”