Artificial intelligence

Artificial Intelligence (AI) systems are showing outstanding potential across emergency service responses, from routing ambulances through traffic to identifying important background information on calls.

The blog post introduces the new EU Artificial Intelligence Act, which took effect in July 2024, with rules applying from 2026. The Act establishes a framework to ensure AI remains controlled, especially in high-risk areas like emergency services.

Digital transformation has brought important changes to public safety. Emerging technologies like Internet of Things (IoT) or big data proved that the sector can prosper in the age of disruption but what about Artificial Intelligence (AI) and Machine Learning (ML)? With more and more sectors leveraging AI on a mass scale, one thing is guaranteed: many of us are pondering the pros and cons of this technology. Can AI help to save more lives? How can it strengthen the emergency response field? Let’s find out.

Let me start with a confession: I dislike acronyms more and more every year, and unfortunately my world is full of acronyms. While digging into public safety related intelligence, I’ve come across a lot of “xINT”:

Artificial Intelligence is becoming a mainstream concept in the tech scene. We are seeing it applied through at home assistants to allow us to operate our house through voice control, enabling our cars to drive themselves, or even to help diagnose diseases faster.

As we accelerate into a digital-first future, there are some jobs that can never be replaced. Emergencies happen all the time and the first responders are crucial players in controlling the damage and saving lives. Ambulance workers, firefighters, police officers; all these workers are needed in extraordinary times. And they are people, the same as the ones they’re saving. So who is helping them?