WELCOME TO
eena

EENA, the European Emergency Number Association, is a non-governmental organisation. Our mission is to contribute to improving people’s safety & security.

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Document-Mailing-5

final report on eena's ai special project is published

Read here the key findings and recommendations for deploying AI in emergency communications centres.
A picture of Helsinki.

registration is now open for the EENA 2025 Conference & Exhibition!

Join us at Messukeskus in Helsinki, Finland, on 9-11 April 2025!
Floodin

public warning report card

We're excited to announce the release of the Public Warning Report Card, an exclusive document for EENA members that provides a comprehensive analysis of public warning systems across Europe.

MISSION & VISION

We have made our mission to improve the safety and security of the people in Europe and beyond. How can citizens get the best help possible if they find themselves in an emergency? This is the question we continuously try to answer.

To that end, we want to be the organisation in the sector driving change and making an impact. What we do, we do it for the people we serve, and we never forget it. We intend to be a highly effective, efficient and fast-moving organisation, trusted and credible for our actions, intentions and results. 

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WHAT'S NEW

we focus on:

Advanced Mobile Location

Accurate caller location in case of an emergency is one of the most significant pieces of information for emergency call takers.

eCall

eCall is an emergency call service that notifies the emergency services in case of a road accident through technology fitted into the vehicle.

Next Generation 112

NG112 architecture opens emergency services to today’s ways of communications in a standardised way.

Public Warning

Efficient, multi-channel Public Warning Systems allow public authorities to quickly alert the population of an ongoing crisis or imminent threat.

2G/3G Shutdown

As we move towards 4G, and 2G/3G legacy services are shutdown, we must ensure the interoperability of handsets and networks.

AED Mapping

When automatic external defibrillators (AED) are used within the first 3-5 minutes of an out-of-hospital cardiac arrest (OCHA), survival rates can double.

Accessibility

Disability affects a high proportion of the population, but many countries still do not provide accessible emergency services.

Artificial Intelligence

Artificial Intelligence (AI), and specifically Machine Learning (ML), are being tested an increasing number of fields, including data-centric environments.

WHAT OUR COMMUNITY SAYS ABOUT US

EENA is one of the most energetic, dynamic and creative associations I have ever had the pleasure of working with, and has achieved immense good in terms of improving public safety across Europe. Long may its excellent work continue!

Emily Hough

Crisis Response Journal (CRJ)

EENA’s mission is to drive change that helps “improve the safety and security of people. ” It’s been extremely gratifying to work with an organization that is so open, trusted and effective, as EENA has been in, creating a platform for everyone involved in the public safety community and to provide a space for collaboration and learning.

Fiona Lee

Google

The cooperation with EENA is of immense importance for us as a manufacturer of communication solutions, as it enables us to ensure that our solutions are designed according to the actual needs of the Public Safety Community.

Markus Bornheim

Avaya

EENA is a great hub for us PSAP organisations! EENA has created natural meeting places, physically and virtually, where we can join, meet and exchange best practises and lessons learned.

Björn Skoglund

SOS Alarm, Sweden

Thanks to the transnational PSAP contact database managed by EENA, we have been able to help those that have faced emergencies outside Lithuania. We are proud of this partnership that results in saving lives.

Tadas Maroscikas

Lithuanian Emergency Response Centre

Working with EENA has been instrumental in the adoption of improved location determination information from mobile devices in Europe; today’s lives are being saved thanks to both the advocacy and networking opportunities that EENA provides.

Ed Parsons

Google

Integrating brand-new technology, like drones, into emergency response means we first have to understand how this technology will be used by public safety entities; learning about integration, deployment, tactical approach, data capturing and sharing, to best practices. EENA and DJI have been working on these questions for over two years to help educate and set standards.

Romeo Durscher

DJI