HeERO (eCall) International Conference and Roundtable on 112

The first HeERO International Conference (15 November 2012 in Zagreb, Croatia) will be held in conjunction with the EENA Roundtable on 112 in the Balkans (16 November). Register soon!

Read more

Lithuania: Head of ERC resigns

Lithuania – Arturas Kedavicius, the Head of the Lithuanian Emergency Call Centre (ERC), resigned last week following the murder of a young girl that was not rescued because emergency services were not able to locate her position (despite many calls from her to the ERC). Interviewed by the Lithuanian TV, EENA’s Executive Director (Gary Machado) stated that the responsibility should be placed firmly on the shoulders of the European Commission and the Commissioner in charge of 112, Vice-President Neelie Kroes and not Mr. Kedavicius. The European Commission has not implemented enough accurate caller location requirements at European level, despite several Member States (including Lithuania) having asked for them.

Read more

Answer from the European Commission on the handling of 112 calls in Italy

The answer of the European Commission follows a letter sent by EENA in which some problems related to multilingualism and awareness of 112 in Italy were revealed.

Read more

MEP Alain Lamassoure joins EENA Advisory Board

EENA is delighted to announce that MEP Alain Lamassoure has decided to join EENA Advisory Board. Alain Lamassoure is a French Member of the European Parliament (EPP-ED). Alain Lamassoure was Minister of European Affairs in France between 1993 and 1995 and Minister of Budget between 1995 and 1997.
In his report to the French President in June 2008 to prepare the French Presidency of the EU, M. Lamassoure requested strong actions to ensure that 112 is known and functions appropriately.

Read more

112 – a mute Community telephone

Eleftherotypia News – This article reviews the recent activities related to 112 in the EU and the creation of the EENA Advisory Board to work on all aspects of this issue. The political support is highlighted, notably the support from Commissioner Viviane Reding who intends to reach 99% of knowledge next year. Published in Greece, […]

Emergency Ministry: 112 emergency call service will be active throughout Ukraine by 2012

Ukraine’s ministry of Emergencies plans to launch the 112 emergency call service by 2012 for cities that will host the European Football Championship, and by 2012 over the whole Ukraine.

“We plan for the 112 service to start working in 2010 in the cities where the championship matches are to be held, and starting from 2012 it will be available across the whole country,” Deputy Emergencies Minister Valeriy Tretiakov said at a press conference on Tuesday.

Read more

Ofcom allows emergency roaming

United Kingdom – Regulator has pushed resolution to allow 999 calls to roam onto another network if a user’s own network has no coverage in the area they are calling from.

Read more

Roundtable on 112 in Slovakia

19th and 20th of November 2009

The EENA is preparing, in cooperation with the Slovak Republic, a Roundtable on the 112 services and their development. This event is planned for the 19th and 20th of November 2009, to be taking place in the city of Zilina. The whole conference is under the patronage of the Minister of Interior and the Minister of Health.

For more information, contact Jérôme PÂRIS at jp@eena.org

Read more

Caller location information for 112 emergency calls available in the Netherlands

The Commission today ended legal action against the Netherlands, now that emergency services can locate callers dialling the single European emergency number 112, even when users are unable to say where they are. Following a case launched by the Commission in 2006, the ECJ had ruled on 9 October 2008 that the Netherlands had failed to ensure that caller location information is made available for mobile calls to 112 ( IP/08/1529 , Judgment of, case C-230/07 ). The Dutch ministry indicated that caller location for mobile 112 calls would be made fully available to regional emergency services from 30 March 2009. The Commission has received evidence that this is now available, so the case has been closed.

Read more

6th Standards Development Organizations (SDO) Emergency Services Workshop

The next Emergency Services Workshop will be organised in Kuala Lumpur, Malaysia, on November 4th and 5th 2009. The Emergency Services Workshop series is an ongoing effort in the emergency services community to coordinate global standards and technologies for emergency call and emergency notification. The primary focus of the workshop series is to foster coordination among the many standards development organizations involved in emergency services as they work toward a global solution for emergency communications using Internet technologies.

Read more