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Next generation comms

When every second counts: How NG112 is rethinking emergency communications

May 15, 2026 Maxime Mialon Next generation comms

This blog post outlines the conversations at the EENA 2026 Conference on NG112 and Europe's emergency communications shifting towards IP-based future.

Emergency calls in danger: The hidden risks of the 4G and 5G transition

May 11, 2026 Maxime Mialon Emergency call centre technology

This blog post addresses the risks of the 4G/5G transition, as presented at the EENA Conference 2026.

From manual routines to life-saving automation: Transforming emergency dispatch with technology

October 22, 2025 David Fredman, Fredrik Byrsell Defibrillators

This blog post presents how Sweden's SOS Alarm has replaced manual, repetitive tasks in the emergency dispatch process with automation to save lives.

Emergency communications over LTE and IMS: Unresolved issues and risks

July 1, 2025 Cristina Lumbreras Emergency call centre technology

This blogpost provides a summary of the most important issues EENA members have reported on LTE and IMS.

Is 112 a valid emergency number in America?

October 7, 2024 Ciaran Moynihan Emergency call centre technology

This blog post explores the complexity of emergency numbers across different regions and how emergency calls are recognised and prioritised. The article also delves into how mobile devices and networks handle emergency calls using various technical standards and how they ensure the correct routing and priority for these critical communications, especially when users are roaming internationally.

Where Are We… With Next Generation 112

July 25, 2023 Amy Leete Next generation comms

These blogs will be a one-stop guide for everything you need to know on the current state of the most important topics in public safety. Today, we cover Next Generation 112.

Resolving the eCall Callback Issue

December 16, 2022 Freddie McBride Access to emergency services

eCall is estimated to have the potential to save up to 2,500 lives annually. But one legacy issue remains: ensuring a callback service is possible.

NG112 with accessibility in mind

September 20, 2021 Gabriel Unterholzer Access to emergency services

How can accessibility services be implemented in an NG112 system? The opinion of Gabriel Unterholzer.

Using live video features for emergency rescue: The eye-on-scene assessment in Italy, the importance of multimedia emergency communications

September 6, 2021 Massimiliano Palma Emergency call centre technology

The modernisation of emergency communications requires a perfect balance of technology and human empathy. As underlined by the Next Generation 112 premises, more and more citizens expect to be supported by the emergency services through easy procedures and familiar tools. Video calls and eye-on-scene technologies have already begun to build this reality, as evidenced by the stories of Patrick, a 2-year-old boy saved from choking, and of Alex, born thanks to remote support via video call.

Are we crossing the stream to get water?

July 16, 2021 Gustaf Nordenhök Access to emergency services

Dispatchable location has over the years been one of the most prominent challenges for the public safety sector. Gustaf Nordenhök delves into this topic.