Using social media intelligence in public safety operations
Let me start with a confession: I dislike acronyms more and more every year, and unfortunately my world is full of acronyms. While digging into public safety related intelligence, I’ve come across a lot of “xINT”:
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EENA meets Mher Hakobyan from EDF
There are around one billion persons¹ with some form of disability in the world and over 100 million² live in Europe. Disability affects a high proportion of the population but are emergency services accessible to all? How can they ensure that all people can get help when they need it?
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Seeking help for mental wellness: a sign of courage
Recently, I was speaking to a colleague who reluctantly shared they were seeing a counsellor to deal with some issues. This long-tenured industry professional was struggling with being viewed differently. I applauded the courage the individual was showing and the leadership that was being demonstrated by the very act of seeking help.
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EENA meets Italian firefighter Federico Brizio
Behind every rescue operation, there is a team of dedicated individuals. Each one is a vital link in the emergency response chain. What drives these professionals to go the extra mile to keep people safe? Our Knowledge Officer, Rose Michael, caught up with Italian firefighter Federico Brizio to talk about working in the emergency call centre: the challenges faced, how they are overcome, and the rewarding experiences.
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Critical communications: today and tomorrow
Critical communications are at the core of the functioning of emergency services. To ensure efficient systems that are always available when we need them, standardisation is essential. Let’s delve into the world of telecommunications and take a look at mission critical systems. We’ll discuss the roll-out of broadband networks in Europe and the US, and ask: what does the future hold?
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Are we crossing the stream to get water?
Dispatchable location has over the years been one of the most prominent challenges for the public safety sector. Gustaf Nordenhök delves into this topic.
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NG112 interoperability testing: from Europe to USA
Back in 2016, EENA and ETSI launched the first Next Generation 112 (NG112) Emergency Communications Plugtests. 5 years later, we’re going intercontinental. As today marks the kick-off of the fourth NG112 Plugtests, we look at why the event is so important and how it has evolved over the years.
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Inside the emergency call centre: designing a PSAP
There are always many factors to consider when designing a new building. Design becomes even more important when this building will be the place where emergency call-takers carry out lifesaving work.
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Lifesaving chain of events: from an emergency call to help arriving on scene
You pick up the phone to call a family member. You dial and connect after a few seconds. You start to chat. Most likely, you never thought about the chain of events behind the scenes that made that conversation possible.
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Tomorrow’s ambulance – Technology: ally or enemy?
Technology is changing the world at a breakneck speed. In this 'global village', where everything is intertwined and everyone can interact, challenges are increasing in different fields of society. The public safety sector is no exception. What trends and opportunities are beginning to emerge? What are the challenges and threats that arise?
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