Next generation comms

The modernisation of emergency communications requires a perfect balance of technology and human empathy. As underlined by the Next Generation 112 premises, more and more citizens expect to be supported by the emergency services through easy procedures and familiar tools. Video calls and eye-on-scene technologies have already begun to build this reality, as evidenced by the stories of Patrick, a 2-year-old boy saved from choking, and of Alex, born thanks to remote support via video call.