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Accurate caller location in case of an emergency is one of the most significant pieces of information for emergency call takers.

eCall is an emergency call service that notifies the emergency services in case of a road accident through technology fitted into the vehicle.

Efficient, multi-channel Public Warning Systems allow public authorities to quickly alert the population of an ongoing crisis or imminent threat.

NG112 architecture opens emergency services to today’s ways of communications in a standardised way.

As we move towards 4G, and 2G/3G legacy services are shutdown, we must ensure the interoperability of handsets and networks.

When automatic external defibrillators (AED) are used within the first 3-5 minutes of an out-of-hospital cardiac arrest (OCHA), survival rates can double.

Disability affects a high proportion of the population, but many countries still do not provide accessible emergency services.

Artificial Intelligence (AI), and specifically Machine Learning (ML), are being tested an increasing number of fields, including data-centric environments.

The Transnational Database is a single source reference for PSAPs in EU countries. This database of long-numbers ensures that emergency services can communicate across borders.

Third party service providers (TPSPs) Third Party Service Providers (TPSPs) play an important role in the emergency services chain. Sometimes, a call to emergency services may be made by one party seeking assistance on behalf of another party – for example, through an eCall system, a security system service provider, or medical alarm. TPSPs are […]